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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Customer satisfaction
5,456
Kundenzufriedenheit
5,365
Service quality
2,825
Consumer behaviour
2,819
Konsumentenverhalten
2,818
Dienstleistungsqualität
2,812
Beziehungsmarketing
2,402
Relationship marketing
2,402
Satisfaction
636
customer satisfaction
536
Online retailing
512
Online-Handel
512
Holiday behaviour
481
Urlaubsverhalten
481
Customer service
467
Kundenservice
464
Arbeitszufriedenheit
462
Job satisfaction
462
Emotion
395
Beschwerdemanagement
380
Electronic Commerce
377
E-commerce
375
Tourism
362
Tourismus
360
Brand management
358
Markenführung
358
Qualitätsmanagement
357
Quality management
352
Brand image
345
Markenimage
345
Hotel industry
341
Hotellerie
341
satisfaction
340
Viral marketing
336
Virales Marketing
335
Einzelhandel
322
Retail trade
321
Confidence
316
Vertrauen
314
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92
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Article
430
Book / Working Paper
8
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Article in journal
420
Aufsatz in Zeitschrift
420
Aufsatz im Buch
9
Book section
9
Arbeitspapier
2
Conference paper
2
Graue Literatur
2
Konferenzbeitrag
2
Non-commercial literature
2
Working Paper
2
Hochschulschrift
1
Lehrbuch
1
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1
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1
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English
434
German
3
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1
Author
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Grégoire, Yany
8
Mattila, Anna S.
6
Guchait, Priyanko
5
Harun, Ahasan
5
Jang, Soocheong
5
Sreejesh, S.
5
Weber, Karin
5
Baker, Melissa A.
4
Cai, Ruiying
4
Hsu, Cathy H. C.
4
McFadden, Kathleen L.
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Bacile, Todd J.
3
Balaji, M. S.
3
Béal, Mathieu
3
Casidy, Riza
3
Gowen, Charles, III.
3
Hanks, Lydia
3
Koc, Erdogan
3
Lee, Jung Young
3
Lu, Lu
3
Madera, Juan M.
3
Miao, Li
3
Ozuem, Wilson
3
Pacheco, Natália Araújo
3
Sharifi, Seyed Shahin
3
Tsarenko, Yelena
3
Wu, Luorong
3
Albrecht, Arne Keno
2
Anwar, Sohail
2
Azemi, Yllka
2
Beatty, Sharon E.
2
Bradley, Graham L.
2
Campos, Pimenta, Marco Tulio
2
Cheung, Fung Yi Millissa
2
Chi, Christina Geng-Qing
2
Chih, Wen-Hai
2
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Published in...
All
Journal of business research : JBR
37
Journal of retailing and consumer services
26
International journal of hospitality management
25
Journal of hospitality marketing & management
19
Service business
19
The journal of services marketing
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Journal of service theory and practice
6
Journal of strategic marketing
6
The service industries journal
6
Journal of air transport management
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of service research
5
Marketing letters : a journal of research in marketing
5
SpringerLink / Bücher
5
Tourism management : research, policies, practice
5
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of travel and tourism marketing
4
Quality management journal : QMJ
4
Total quality management & business excellence
4
Asia-Pacific journal of business administration
3
European journal of marketing : EJM
3
International journal of bank marketing
3
Journal of hospitality and tourism insights
3
Journal of marketing theory and practice
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Marketing intelligence & planning
3
Psychology & marketing
3
Public management review
3
Tourism management perspectives : TMP
3
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Source
All
ECONIS (ZBW)
437
RePEc
1
Showing
1
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10
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438
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date (oldest first)
1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
3
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
4
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
7
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
8
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
9
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
10
Observers' complaint language perceptions : a new measure to aid social media service recovery evaluations
Bacile, Todd J.
- In:
Journal of marketing theory and practice : JMTP
32
(
2024
)
2
,
pp. 210-232
Persistent link: https://www.econbiz.de/10014514631
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