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subject:"USA"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Brand image"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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USA
Brand image
Complaint management
Customer satisfaction
85
Kundenzufriedenheit
85
Consumer behaviour
47
Konsumentenverhalten
47
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
39
Relationship marketing
39
Online retailing
11
Online-Handel
11
Satisfaction
11
Confidence
10
E-commerce
10
Electronic Commerce
10
Vertrauen
10
Brand management
8
Markenführung
8
Markenimage
8
Consumer satisfaction
7
Internet marketing
7
Online-Marketing
7
Structural equation model
7
Strukturgleichungsmodell
7
Beschwerdemanagement
6
Trust
6
Viral marketing
6
Virales Marketing
6
Brand loyalty
5
China
5
Customer loyalty
5
Customer service
5
Holiday behaviour
5
Kundenservice
5
Malaysia
5
Marketing management
5
Marketingmanagement
5
Social Web
5
Social web
5
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16
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16
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English
16
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Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Akhtar, Nadeem
1
Akoglu, Halil Erdem
1
Allameh, Sayyed Mohsen
1
Asadi, Hassan
1
Bateman, Rob
1
Che, Tong
1
Cui, Jinsheng
1
Du, Wenxuan
1
Dwivedi, Abhishek
1
Feng, Bo
1
Haverila, Matti
1
Jaberi, Akbar
1
Ji, Meng
1
Johnson, Lester W.
1
Khan, M. Sajid
1
Khan, Muhammad Ishfaq
1
Kim, Jong-Hyeong
1
Kim, Min Kil
1
Kim, Yu Kyoum
1
Ko, Yong Jae
1
Kumar Datta, Saroj
1
Leckie, Civilai
1
Lee, Jeoung Hak
1
Liu, Da
1
Malhotra, Gunjan
1
Nath Sanyal, Shamindra
1
Naumann, Earl
1
Okumuş, Abdullah
1
Pool, Javad Khazaei
1
Pu, Yongjian
1
Quach, Sara
1
Radu, Alexandru
1
Riaz, Zeeshan
1
Saleem, Muhammad Abid
1
Salehzadeh, Reza
1
Su, Chun
1
Surachartkumtonkun, Jiraporn
1
Thaichon, Park
1
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Published in...
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Asia Pacific journal of marketing and logistics
Journal of business research : JBR
78
International journal of hospitality management
71
Journal of retailing and consumer services
67
The journal of services marketing
42
Journal of hospitality marketing & management
35
International journal of contemporary hospitality management
31
Journal of travel and tourism marketing
25
Psychology & marketing
25
Journal of service research : JSR
24
Services marketing quarterly
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
Service business
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
The service industries journal
21
The journal of brand management : an international journal
20
Journal of the Academy of Marketing Science
19
European journal of marketing : EJM
15
Journal of air transport management
15
Journal of strategic marketing
15
Marketing letters : a journal of research in marketing
14
Tourism management : research, policies, practice
14
Cogent business & management
13
Managing service quality : MSQ ; an international journal
13
The journal of product & brand management
13
Journal of service management
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of consumer behaviour : an international research review
10
Journal of marketing
10
Journal of consumer research : JCR ; an interdisciplinary bimonthly
9
International journal of quality and service sciences
8
Journal of marketing theory and practice
8
Journal of retailing
8
Journal of service theory and practice
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of business and economics
7
International journal of services and operations management
7
Journal of marketing management : MM
7
Journal of service theory and practice : JSTP
7
Quality management journal : QMJ
7
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ECONIS (ZBW)
16
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16
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1
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
2
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
5
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
6
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
7
The effect of brand experiences on brand loyalty through perceived quality and brand trust : a study on sports consumers
Akoglu, Halil Erdem
;
Özbek, Oğuz
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2130-2148
Persistent link: https://www.econbiz.de/10013552979
Saved in:
8
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
9
Consumer retention in two-wheeler industry : a moderated mediation model
Malhotra, Gunjan
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
8
,
pp. 1681-1701
Persistent link: https://www.econbiz.de/10013391124
Saved in:
10
The effect of consumer-based brand authenticity on customer satisfaction and brand loyalty
Uysal, Adem
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
8
,
pp. 1740-1760
Persistent link: https://www.econbiz.de/10013391127
Saved in:
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