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subject:"USA"
~isPartOf:"Brookings papers on education policy"
~isPartOf:"Quality management journal : QMJ"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Dienstleistungsqualität
99
Service quality
99
Quality management
45
Qualitätsmanagement
45
Customer satisfaction
34
Kundenzufriedenheit
34
Hospital
32
Krankenhaus
32
United States
24
Gesundheitsversorgung
19
Health care
19
Consumer behaviour
18
Konsumentenverhalten
18
service quality
18
Gesundheitswesen
14
Health care system
14
Patienten
13
Patients
13
Product quality
13
Produktqualität
13
Beziehungsmarketing
10
Relationship marketing
10
healthcare
9
Allgemeinbildende Schule
6
Fast-food industry
6
Gastronomie
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Measurement
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Messung
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Restaurant industry
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Schnellgastronomie
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School of general education
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Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
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Higher education institution
5
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5
quality management
5
Air transport
4
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Gowen, Charles, III.
3
McFadden, Kathleen L.
3
Prybutok, Victor R.
3
Blankson, Charles
2
Chakraborty, Subhajit
2
Kaynak, Hale
2
Lee, Jung Young
2
Belohlav, James A.
1
Berry, Leonard L.
1
Boakye, Kwabena G.
1
Cook, Lori S.
1
Drehmer, David E.
1
Duffey, Noah
1
Evans, James R.
1
Finch, Byron J.
1
Fleck, Robert A.
1
Fless, Kristin
1
Goldberg, Milton
1
Gray, Edward H.
1
Gray, Irwin
1
Hanushek, Eric Alan
1
Hill, Paul Thomas
1
Huang, Xiaowen
1
Iossifova, Albena
1
Janakiraman, Ramkumar
1
Katz-Navon, Tal
1
Keesler, Venessa
1
Kwon, Junhyuk
1
Lin, Qi Ming
1
Loughman, Thomas
1
Loveless, Tom
1
Marquard, Jenna L.
1
Naveh, Eitan
1
Olson, John R.
1
Parish, Janet Turner
1
Qin, Hong
1
Rezai, Fariborz
1
Rivkin, Steven G.
1
Schneider, Barbara
1
Sherman, Lawrence W.
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Brookings papers on education policy
Quality management journal : QMJ
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
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ECONIS (ZBW)
24
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1
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10011976317
Saved in:
2
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
3
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10012309048
Saved in:
4
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
5
Modern analytics and the future of quality and performance excellence
Evans, James R.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 6-17
Persistent link: https://www.econbiz.de/10011384433
Saved in:
6
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
7
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
8
The effect of safety management systems on continuous improvement of patient safety : the moderating role of safety climate and autonomy
Naveh, Eitan
;
Katz-Navon, Tal
;
Stern, Zvi
- In:
Quality management journal : QMJ
18
(
2011
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10008841160
Saved in:
9
The effect of the work and physical environment on hospital nurses’ perceptions and attitudes : service quality and commitment
Janakiraman, Ramkumar
;
Parish, Janet Turner
;
Berry, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 36-49
Persistent link: https://www.econbiz.de/10009381979
Saved in:
10
Consumer decision-making strategies and use of hospital quality measures
Marquard, Jenna L.
;
Duffey, Noah
;
Lin, Qi Ming
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 25-35
Persistent link: https://www.econbiz.de/10009381987
Saved in:
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