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subject:"USA"
~isPartOf:"International journal of business environment : IJBE"
~isPartOf:"Journal of marketing theory and practice : JMTP"
~isPartOf:"Service business"
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USA
Customer satisfaction
103
Kundenzufriedenheit
103
Dienstleistungsqualität
65
Service quality
65
Beziehungsmarketing
49
Consumer behaviour
49
Konsumentenverhalten
49
Relationship marketing
49
Beschwerdemanagement
19
Complaint management
19
Satisfaction
17
Customer service
13
Kundenservice
13
Einzelhandel
11
Retail trade
11
Dienstleistungssektor
10
Service industry
10
United States
10
Emotion
9
Social Web
9
Social web
9
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Customer integration
7
Justice
7
Kundenintegration
7
Lieferantenmanagement
7
Supplier relationship management
7
Viral marketing
7
Virales Marketing
7
Arbeitszufriedenheit
6
Confidence
6
Customer loyalty
6
Gerechtigkeit
6
Job satisfaction
6
Robot
6
Roboter
6
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10
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Arias-Aranda, Daniel
1
Camp, Kerri M.
1
Cao, Joanne T.
1
Collier, Joel E.
1
Dass, Mayukh
1
Dubey, Vivek K.
1
Enkawa, Takao
1
Frank, Björn
1
Hong, JungHwa
1
James, Kevin
1
Khan, Arif K.
1
Kumar, Piyush
1
Liu, Shunzhong
1
Matthes, Joseph M.
1
Medina, Cayetano
1
Metri, Bhimaraya A.
1
Moore, Melissa L.
1
Moore, Robert S.
1
Opazo-Basáez, Marco
1
Parker, Janna
1
Rey, Manuel
1
Rios de Haro, Manuel
1
Rufín, Ramón
1
Saini, Amit
1
Topaloglu, Omer
1
Williams, Zachary
1
Zhang, Jurui
1
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International journal of business environment : IJBE
Journal of marketing theory and practice : JMTP
Service business
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Quality management journal : QMJ
4
The service industries journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Working paper / National Bureau of Economic Research, Inc.
3
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ECONIS (ZBW)
10
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1
Satisfaction in clinics and hospitals : does context matter?
James, Kevin
;
Camp, Kerri M.
;
Parker, Janna
;
Hong, JungHwa
- In:
Journal of marketing theory and practice : JMTP
30
(
2022
)
3
,
pp. 312-324
Persistent link: https://www.econbiz.de/10013358777
Saved in:
2
Performance implications of marketing agreement, cooperation, and control in franchising
Matthes, Joseph M.
;
Saini, Amit
;
Dubey, Vivek K.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 387-408
Persistent link: https://www.econbiz.de/10012607663
Saved in:
3
Perceived market orientation in the product return experience and its impact on post-purchase behavior
Moore, Robert S.
;
Collier, Joel E.
;
Williams, Zachary
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
3
,
pp. 213-225
Persistent link: https://www.econbiz.de/10012483456
Saved in:
4
Listening to the consumer : exploring review topics on Airbnb and their impact on listing performance
Zhang, Jurui
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
4
,
pp. 371-389
Persistent link: https://www.econbiz.de/10012181627
Saved in:
5
IT implementation and customer results : the mediating role of the competitive priorities achieved by the firm
Rios de Haro, Manuel
;
Opazo-Basáez, Marco
; …
- In:
International journal of business environment : IJBE
10
(
2019
)
4
,
pp. 329-345
Persistent link: https://www.econbiz.de/10012144622
Saved in:
6
Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano
;
Rufín, Ramón
;
Rey, Manuel
- In:
Service business
9
(
2015
)
4
,
pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
Saved in:
7
Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong
- In:
Service business
7
(
2013
)
3
,
pp. 399-417
Persistent link: https://www.econbiz.de/10009776974
Saved in:
8
Exploring satisfaction in business-to-business services : a path-analytic approach
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Service business
5
(
2011
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10009535278
Saved in:
9
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
10
Economic influences on customer satisfaction : an international comparison
Frank, Björn
;
Enkawa, Takao
- In:
International journal of business environment : IJBE
2
(
2008/09
)
3
,
pp. 336-355
Persistent link: https://www.econbiz.de/10003849635
Saved in:
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