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subject:"USA"
~isPartOf:"International journal of quality and service sciences"
~subject:"Complaint management"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Complaint management
Dienstleistungsqualität
109
Service quality
109
Customer satisfaction
56
Kundenzufriedenheit
56
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Gesundheitsversorgung
11
Health care
11
Hospital
11
Krankenhaus
11
Higher education institution
10
Hochschule
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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English
10
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Svensson, Göran
2
Ahasanul Haque
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Chacko, Dony Peter
1
Chebat, Jean-Charles
1
DeMeyer, Christine F.
1
El Hedhli, Kamel
1
Enquist, Bo
1
Gera, Rajat
1
Gordon, Judith R.
1
Johnson, Mikael
1
Jose, Ajay
1
Mathew, Sonia
1
Nikhashemi, Seyed Rajab
1
Padin, Carmen
1
Petzer, Daniel J.
1
Rejikumar G.
1
Rönnbäck, Åsa
1
Selvantharan, Prashantini
1
Svari, Sander
1
Teehan, Robert
1
Thomas, Ajith K.
1
Tucker, Walter
1
Walsh, Kate
1
Wardley, Marcus
1
Zourrig, Haithem
1
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Published in...
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International journal of quality and service sciences
Working paper / National Bureau of Economic Research, Inc.
111
International journal of hospitality management
64
Journal of business research : JBR
55
Journal of retailing and consumer services
47
The journal of services marketing
38
Health care management review : HCM review
28
Journal of hospitality marketing & management
28
Journal of service research : JSR
25
International journal of contemporary hospitality management
23
Service business
22
The service industries journal
22
Quality management journal : QMJ
19
Journal of air transport management
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Managing service quality : MSQ ; an international journal
18
Services marketing quarterly
17
Journal of the Academy of Marketing Science
15
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of service research
14
Economics of education review
12
Psychology & marketing
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
European journal of marketing : EJM
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Business horizons
9
Discussion paper series / IZA
9
Health care financing review
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
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ECONIS (ZBW)
10
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1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
4
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
5
The paradigm shift to Business Excellence 2.0
Enquist, Bo
;
Johnson, Mikael
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 321-333
Persistent link: https://www.econbiz.de/10011400707
Saved in:
6
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
7
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
8
Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India : an SEM study
Gera, Rajat
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 225-242
Persistent link: https://www.econbiz.de/10009299618
Saved in:
9
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
10
Understanding professional service delivery
Walsh, Kate
;
Gordon, Judith R.
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Saved in:
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