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subject:"USA"
~isPartOf:"Journal of fashion marketing and management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer retention"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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Subject
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USA
Customer retention
Verbraucherzufriedenheit
Customer satisfaction
438
Kundenzufriedenheit
436
Consumer behaviour
329
Konsumentenverhalten
329
Beziehungsmarketing
260
Relationship marketing
260
Dienstleistungsqualität
216
Service quality
216
Einzelhandel
87
Retail trade
87
Online retailing
82
Online-Handel
82
Satisfaction
64
Customer service
48
E-commerce
48
Electronic Commerce
48
Kundenservice
48
Viral marketing
39
Virales Marketing
39
Brand management
37
Markenführung
37
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Confidence
30
Vertrauen
30
Brand image
29
Markenimage
29
Customer experience
27
Internet marketing
27
Loyalty
27
Online-Marketing
27
Social Web
26
Social web
26
Mobile communications
24
Mobilkommunikation
24
Emotion
23
Customer integration
22
Kundenintegration
22
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Online availability
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Undetermined
21
Type of publication
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Article
37
Type of publication (narrower categories)
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Article in journal
37
Aufsatz in Zeitschrift
37
Language
All
English
37
Author
All
Carpenter, Jason M.
2
Jin, Byoungho
2
Kim, Jiyoung
2
Kumar, Anil
2
Molinillo, Sebastian
2
Prentice, Catherine
2
Aguilar-Illescas, Rocío
1
Aksoy, Lerzan
1
Anaya-Sánchez, Rafael
1
Basil, Debra Z.
1
Baumann, Chris
1
Bennur, Shubhapriya
1
Bhatia, Sukhdev
1
Bray, Jeffery
1
Bressolles, Gregory
1
Brosdahl, Deborah J. C.
1
Buoye, Alexander
1
Cambra-Fierro, Jesús
1
Carvajal-Trujillo, Elena
1
Chang, Hyo Jung
1
Chaudhary, Nityanand
1
Chen, Rachel J. C.
1
Chen, Shu-Ching
1
Chiagouris, Larry
1
Cottingham, Michael
1
Daroczi, Zoltan
1
Durrieu, François
1
Ford, John B.
1
Fowler, Deborah Clay
1
Gao, Lily
1
Giddings, Valerie L.
1
Goodrich, Kendall
1
Gopalakrishna, Pradeep
1
Guthrie, Michelle
1
Hamin, Hamin
1
Hoadley, Susan
1
Huang, Shanshan
1
Hyun, Hyowon
1
Irwan Adi Ekaputra
1
Japutra, Arnold
1
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Published in...
All
Journal of fashion marketing and management
Journal of retailing and consumer services
SpringerLink / Bücher
38
International journal of hospitality management
29
The journal of services marketing
18
Journal of business research : JBR
16
Gabler Edition Wissenschaft
15
Services marketing quarterly
14
International journal of contemporary hospitality management
12
Psychology & marketing
12
Research
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
10
Journal of the Academy of Marketing Science
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
The service industries journal
9
Europäische Hochschulschriften / 5
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
Managing service quality : MSQ ; an international journal
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of travel and tourism marketing
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Basler Schriften zum Marketing
6
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
6
Journal of hospitality marketing & management
6
Journal of marketing theory and practice
6
Journal of vacation marketing : an international journal
6
Reihe: Marketing : MAR
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Springer Gabler Research
6
Applied Marketing Science / Angewandte Marketingforschung
5
Asia Pacific journal of marketing and logistics
5
Gabler-Edition Wissenschaft
5
Health care management review : HCM review
5
International journal of retail & distribution management
5
Journal of air transport management
5
Journal of marketing
5
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Source
All
ECONIS (ZBW)
37
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1
New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo
;
Lee, Don
;
Cottingham, Michael
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
Saved in:
2
CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye
;
Kim, Jiyoung
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
Saved in:
3
The customer retail app experience : implications for customer loyalty
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169647
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
6
How do firms handle variability in customer experience? : a dynamic approach to better understanding customer retention
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581938
Saved in:
7
Influence of customer application experience and value in use on loyalty toward retailers
Japutra, Arnold
;
Utami, Ami Fitri
;
Molinillo, Sebastian
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434226
Saved in:
8
Analysing the drivers of customer happiness at authorized workshops and improving retention
Kumar, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648882
Saved in:
9
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
10
The influence of national culture and industry structure on grocery retail customer loyalty
Kanakaratne, Maheshan de Silva
;
Bray, Jeffery
;
Robson, Julie
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238327
Saved in:
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