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subject:"USA"
~isPartOf:"Journal of fashion marketing and management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Online-Handel"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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USA
Online-Handel
Verbraucherzufriedenheit
Customer satisfaction
438
Kundenzufriedenheit
436
Consumer behaviour
329
Konsumentenverhalten
329
Beziehungsmarketing
260
Relationship marketing
260
Dienstleistungsqualität
216
Service quality
216
Einzelhandel
87
Retail trade
87
Online retailing
82
Satisfaction
64
Customer service
48
E-commerce
48
Electronic Commerce
48
Kundenservice
48
Viral marketing
39
Virales Marketing
39
Brand management
37
Markenführung
37
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Confidence
30
Vertrauen
30
Brand image
29
Markenimage
29
Customer experience
27
Internet marketing
27
Loyalty
27
Online-Marketing
27
Social Web
26
Social web
26
Mobile communications
24
Mobilkommunikation
24
Emotion
23
Customer integration
22
Kundenintegration
22
Customer retention
21
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65
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1
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Article
96
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Article in journal
96
Aufsatz in Zeitschrift
96
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English
96
Author
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Park, Jungkun
3
Baier, Daniel
2
Barari, Mojtaba
2
Carpenter, Jason M.
2
Hyun, Hyowon
2
Jin, Byoungho
2
Liébana-Cabanillas, Francisco
2
Paul, Justin
2
Poncin, Ingrid
2
Abbes, Intissar
1
Adil, Mohd
1
Aguilar-Illescas, Rocío
1
Ahmadi, Hormoz
1
Ahn, Jiseon
1
Ahrholdt, Dennis C.
1
Al Halbusi, Hussam
1
Al Khateeb, Amr
1
Alalwan, Ali Abdallah
1
Algharabat, Raed
1
Ali Ahani
1
Alizadeh, Hamid
1
Aljaberi, Musheer A.
1
Alnawas, Ibrahim
1
Alves, Helena
1
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Anaya-Sánchez, Rafael
1
Anshu, Kumari
1
Antwi, Collins Opoku
1
Antwi, Samuel
1
Arnott, David C.
1
Arroyo-Cañada, Francisco-Javier
1
Audrain-Pontevia, Anne-Françoise
1
Ayodeji, Ogunmola Gabriel
1
Bai, Xuesong
1
Bai, Yanzhuang
1
Bala, Pradip Kumar
1
Bang, Nguyen
1
Bano, Shaher
1
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Published in...
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Journal of fashion marketing and management
Journal of retailing and consumer services
International journal of hospitality management
38
SpringerLink / Bücher
37
Journal of business research : JBR
29
International journal of electronic marketing and retailing : IJEMR
24
Journal of internet commerce
20
The journal of services marketing
19
Gabler Edition Wissenschaft
16
International journal of retail & distribution management
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Psychology & marketing
15
Services marketing quarterly
15
Cogent business & management
14
Journal of electronic commerce research : JECR
14
Asia Pacific journal of marketing and logistics
13
International journal of contemporary hospitality management
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of service research : JSR
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Tourism management : research, policies, practice
13
The service industries journal
12
International journal of business information systems : IJBIS
11
International journal of retail and distribution management
11
Journal of hospitality marketing & management
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of strategic marketing
11
Journal of travel and tourism marketing
11
Managing service quality : MSQ ; an international journal
11
Research
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
The international review of retail, distribution and consumer research
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of marketing management : MM
9
Journal of the Academy of Marketing Science
9
Service business
9
Electronic commerce research
8
Europäische Hochschulschriften / 5
8
International journal of business and globalisation : IJBG
8
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ECONIS (ZBW)
96
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
3
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
4
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
5
The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
6
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
7
New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo
;
Lee, Don
;
Cottingham, Michael
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
Saved in:
8
Consequences of consumer regret with online shopping
Barta, Sergio
;
Gurrea Sarasa, Raquel
;
Flavián Blanco, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303172
Saved in:
9
Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
Park, Jungkun
;
Hong, EunPyo
;
Ahn, Jiseon
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303390
Saved in:
10
You can't shop with us : how US-based, value- and mid-market online clothing retailers position their plus-size female clothing sections
Shelton, Summer Suzanne
;
Bradshaw, Amanda S.
;
Cretul, …
- In:
Journal of fashion marketing and management
27
(
2023
)
6
,
pp. 1009-1026
Persistent link: https://www.econbiz.de/10014430535
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