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subject:"USA"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Kundenservice"
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USA
Kundenservice
Customer satisfaction
210
Kundenzufriedenheit
210
Dienstleistungsqualität
108
Service quality
108
Beziehungsmarketing
73
Relationship marketing
73
Consumer behaviour
55
Konsumentenverhalten
55
customer satisfaction
21
Beschwerdemanagement
17
Complaint management
17
Dienstleistungssektor
16
Emotion
16
Service industry
16
Customer service
15
Taiwan
15
service quality
15
Online retailing
14
Online-Handel
14
Structural equation model
13
Strukturgleichungsmodell
13
customer loyalty
13
Customer integration
12
Dienstleistung
12
Einzelhandel
12
Holiday behaviour
12
Kundenintegration
12
Measurement
12
Messung
12
Retail trade
12
Services
12
Urlaubsverhalten
12
Quality management
11
Qualitätsmanagement
11
satisfaction
11
E-commerce
10
Electronic Commerce
10
Performance measurement
10
Performance-Messung
10
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22
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22
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English
22
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Kim, Wansoo
2
Malhotra, Neeru
2
Ok, Chihyung
2
Ashill, Nicholas
1
Baker, Julie
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canter, Deborah D.
1
Cantor, Victor John M.
1
Chang, Chai-jung
1
Cheng, I-shin
1
Cheng, Yin-hui
1
Chih, Wen-hai
1
Chuang, Shih-chieh
1
Edvardsson, Bo
1
Evanschitzky, Heiner
1
Falter, Mareike
1
Gwinner, Kevin Patrick
1
Hadwich, Karsten
1
Henten, Anders
1
Ho, Bach Quang
1
Homayounfard, Amir
1
Hsu, Li-chun
1
Iglesias Argu͏̈elles, Víctor
1
Khanyapuss Punjaisri
1
Kim, Jung-hwan
1
Kuo, Chun-min
1
Lages, Cristiana R.
1
Li, Richard C.
1
Marshall, Roger
1
Medler-Liraz, Hana
1
Moliner-Tena, Miguel A.
1
Mukherjee, Avinandan
1
Na, Woonbong
1
Nguyen, Nha
1
Oajkey, James L.
1
Pinto, Mary Beth
1
Rajaobelina, Lova
1
Reday, Peter Alan
1
Ricard, Line
1
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Journal of marketing management : MM
The service industries journal
International journal of hospitality management
66
Journal of retailing and consumer services
58
The journal of services marketing
56
Journal of business research : JBR
43
Journal of service research : JSR
27
International journal of contemporary hospitality management
21
Services marketing quarterly
21
Journal of hospitality marketing & management
17
Journal of service research
15
Managing service quality : MSQ ; an international journal
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Psychology & marketing
14
Service business
13
Journal of service management
12
Journal of the Academy of Marketing Science
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of air transport management
11
Journal of service theory and practice
11
Journal of travel and tourism marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
International journal of business and economics
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
7
European journal of marketing
7
European journal of marketing : EJM
7
Harvard business review : HBR
7
International journal of consumer studies
7
International journal of productivity and quality management : IJPQM
7
International journal of quality and service sciences
7
International journal of retail & distribution management
7
International journal of services and operations management
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of production economics
6
International journal of services, economics and management
6
Journal of fashion marketing and management
6
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ECONIS (ZBW)
22
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1
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
4
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
5
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
8
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
9
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
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