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subject:"USA"
~isPartOf:"Journal of marketing theory and practice : JMTP"
~isPartOf:"Service business"
~subject:"Confidence"
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Search: subject_exact:"Customer satisfaction"
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USA
Confidence
Customer satisfaction
95
Kundenzufriedenheit
95
Dienstleistungsqualität
62
Service quality
62
Beziehungsmarketing
44
Consumer behaviour
44
Konsumentenverhalten
44
Relationship marketing
44
Beschwerdemanagement
19
Complaint management
19
Satisfaction
17
Customer service
12
Kundenservice
12
Dienstleistungssektor
10
Service industry
10
Einzelhandel
9
Emotion
9
Retail trade
9
E-commerce
8
Electronic Commerce
8
Social Web
8
Social web
8
Customer integration
7
Justice
7
Kundenintegration
7
Lieferantenmanagement
7
Supplier relationship management
7
United States
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Gerechtigkeit
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
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13
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13
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13
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English
13
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Aa, Zanna van der
1
Bloemer, Johanna M.
1
Camp, Kerri M.
1
Cao, Joanne T.
1
Cheng, Min-Jhih
1
Chiu, Pei-Chun
1
Collier, Joel E.
1
Dass, Mayukh
1
Dubey, Vivek K.
1
Fernández-Sabiote, Estela
1
Fiegantara, Surya
1
Henseler, Jörg
1
Hess, Ronald L. <Jr.>
1
Hong, JungHwa
1
Huarng, Kun-huang
1
Hung, Shiu-Wan
1
James, Kevin
1
Kumar, Piyush
1
Liu, Shunzhong
1
Martín-Santana, Josefa D.
1
Matthes, Joseph M.
1
Medina, Cayetano
1
Melián-Alzola, Lucía
1
Moore, Melissa L.
1
Moore, Robert S.
1
Parker, Janna
1
Rey, Manuel
1
Ring, Lawrence
1
Román, Sergio
1
Rufín, Ramón
1
Saini, Amit
1
Topaloglu, Omer
1
Williams, Zachary
1
Wu, Chih-wen
1
Wu, Pai-chi
1
Zhang, Jurui
1
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Journal of marketing theory and practice : JMTP
Service business
Journal of retailing and consumer services
40
International journal of hospitality management
37
Journal of business research : JBR
20
The journal of services marketing
19
Services marketing quarterly
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of service research : JSR
13
Journal of travel and tourism marketing
13
Asia Pacific journal of marketing and logistics
12
Psychology & marketing
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of strategic marketing
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
The service industries journal
11
Journal of consumer behaviour : an international research review
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Journal of the Academy of Marketing Science
8
Managing service quality : MSQ ; an international journal
8
Cogent business & management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of electronic commerce research : JECR
7
Journal of internet commerce
7
Journal of marketing theory and practice
7
Tourism management : research, policies, practice
7
European journal of marketing : EJM
6
Health care management review : HCM review
6
International journal of consumer studies
6
Journal of air transport management
6
Journal of financial services marketing : JFSM
6
Journal of vacation marketing : an international journal
6
Pakistan journal of commerce and social sciences
6
The international journal of bank marketing : IJBM
6
The journal of business & industrial marketing
6
International journal of business excellence
5
International journal of electronic business : IJEB
5
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ECONIS (ZBW)
13
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1
Satisfaction in clinics and hospitals : does context matter?
James, Kevin
;
Camp, Kerri M.
;
Parker, Janna
;
Hong, JungHwa
- In:
Journal of marketing theory and practice : JMTP
30
(
2022
)
3
,
pp. 312-324
Persistent link: https://www.econbiz.de/10013358777
Saved in:
2
Performance implications of marketing agreement, cooperation, and control in franchising
Matthes, Joseph M.
;
Saini, Amit
;
Dubey, Vivek K.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 387-408
Persistent link: https://www.econbiz.de/10012607663
Saved in:
3
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
4
Perceived market orientation in the product return experience and its impact on post-purchase behavior
Moore, Robert S.
;
Collier, Joel E.
;
Williams, Zachary
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
3
,
pp. 213-225
Persistent link: https://www.econbiz.de/10012483456
Saved in:
5
Listening to the consumer : exploring review topics on Airbnb and their impact on listing performance
Zhang, Jurui
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
4
,
pp. 371-389
Persistent link: https://www.econbiz.de/10012181627
Saved in:
6
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
7
The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations
Hess, Ronald L. <Jr.>
;
Ring, Lawrence
- In:
Service business
10
(
2016
)
2
,
pp. 319-343
Persistent link: https://www.econbiz.de/10011722315
Saved in:
8
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
9
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
10
Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano
;
Rufín, Ramón
;
Rey, Manuel
- In:
Service business
9
(
2015
)
4
,
pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
Saved in:
1
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