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subject:"USA"
~isPartOf:"Journal of marketing theory and practice : JMTP"
~isPartOf:"Service business"
~subject:"Robot"
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Search: subject_exact:"Customer satisfaction"
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USA
Robot
Customer satisfaction
95
Kundenzufriedenheit
95
Dienstleistungsqualität
62
Service quality
62
Beziehungsmarketing
44
Consumer behaviour
44
Konsumentenverhalten
44
Relationship marketing
44
Beschwerdemanagement
19
Complaint management
19
Satisfaction
17
Customer service
12
Kundenservice
12
Dienstleistungssektor
10
Service industry
10
Einzelhandel
9
Emotion
9
Retail trade
9
E-commerce
8
Electronic Commerce
8
Social Web
8
Social web
8
Customer integration
7
Justice
7
Kundenintegration
7
Lieferantenmanagement
7
Supplier relationship management
7
United States
7
Viral marketing
7
Virales Marketing
7
Confidence
6
Customer loyalty
6
Gerechtigkeit
6
Online retailing
6
Online-Handel
6
Roboter
6
Service recovery
6
Vertrauen
6
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Article
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English
13
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Chiang, Ai-Hsuan
2
Anaya-Sánchez, Rafael
1
Becker, Marc
1
Camp, Kerri M.
1
Cao, Joanne T.
1
Chou, Szu-Yu
1
Collier, Joel E.
1
Dass, Mayukh
1
Dorofeev, Nikita
1
Dubey, Vivek K.
1
Hong, JungHwa
1
James, Kevin
1
Jeon, Hyeon Mo
1
Kim, Seon Hee
1
Kumar, Piyush
1
Lajante, Mathieu
1
Liu, Shunzhong
1
Mahr, Dominik
1
Matthes, Joseph M.
1
Medina, Cayetano
1
Molinillo, Sebastian
1
Moore, Melissa L.
1
Moore, Robert S.
1
Odekerken-Schröder, Gaby
1
Parker, Janna
1
Rejón-Guardia, Francisco
1
Remisch, David
1
Rey, Manuel
1
Rufín, Ramón
1
Saini, Amit
1
Topaloglu, Omer
1
Trimi, Silvana
1
Williams, Zachary
1
Yoo, Se Ran
1
Zhang, Jurui
1
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Journal of marketing theory and practice : JMTP
Service business
International journal of hospitality management
35
Journal of retailing and consumer services
15
The journal of services marketing
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Services marketing quarterly
12
Psychology & marketing
11
Journal of business research : JBR
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Journal of travel and tourism marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of hospitality marketing & management
6
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
The service industries journal
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of service research
4
Quality management journal : QMJ
4
Asia Pacific journal of marketing and logistics
3
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Journal of service management
3
Journal of service theory and practice
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
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ECONIS (ZBW)
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
5
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
6
Satisfaction in clinics and hospitals : does context matter?
James, Kevin
;
Camp, Kerri M.
;
Parker, Janna
;
Hong, JungHwa
- In:
Journal of marketing theory and practice : JMTP
30
(
2022
)
3
,
pp. 312-324
Persistent link: https://www.econbiz.de/10013358777
Saved in:
7
Performance implications of marketing agreement, cooperation, and control in franchising
Matthes, Joseph M.
;
Saini, Amit
;
Dubey, Vivek K.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 387-408
Persistent link: https://www.econbiz.de/10012607663
Saved in:
8
Impacts of service robots on service quality
Chiang, Ai-Hsuan
;
Trimi, Silvana
- In:
Service business
14
(
2020
)
3
,
pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
Saved in:
9
Perceived market orientation in the product return experience and its impact on post-purchase behavior
Moore, Robert S.
;
Collier, Joel E.
;
Williams, Zachary
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
3
,
pp. 213-225
Persistent link: https://www.econbiz.de/10012483456
Saved in:
10
Listening to the consumer : exploring review topics on Airbnb and their impact on listing performance
Zhang, Jurui
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
4
,
pp. 371-389
Persistent link: https://www.econbiz.de/10012181627
Saved in:
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