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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~source:"econis"
~subject:"Produktqualität"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Produktqualität
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
21
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
21
United States
19
Quality management
14
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
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School
10
Schule
10
Customer service
8
Kundenservice
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Bildungsniveau
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Educational achievement
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Lehrkräfte
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Teaching profession
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Bildungsertrag
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Dienstleistungssektor
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Impact assessment
6
Measurement
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Messung
6
Product quality
6
Returns to education
6
Service industry
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Taiwan
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Theorie
6
Theory
6
Wirkungsanalyse
6
Dienstleistungsmanagement
5
Emotion
5
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5
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5
Online retailing
5
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English
24
Author
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Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ko, Yong Jae
2
Rockoff, Jonah E.
2
Barber, Nelson
1
Behrman, Jere R.
1
Birdsall, Nancy
1
Cattani, Kevin
1
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1
Chai, Kai-hin
1
Cutler, David M.
1
Eaton, Peter James
1
Fan, Qingji
1
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1
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1
Hansen, Michael
1
Hastings, Justine S.
1
Heras-Saizarbitoria, Iñaki
1
Hotz, Vincent Joseph
1
Howell, Ryan
1
Huckman, Robert S.
1
Johnson, Lester W.
1
Kane, Thomas J.
1
Kim, Joong In
1
Kim, Tae Ho
1
Kolstad, Jonathan T.
1
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1
Lee, Eun Jung
1
Lee, Jeoung Yul
1
Marley, Kathryn A.
1
Martin, David S.
1
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1
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1
Newman, Christopher
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Noone, Breffni M.
1
Parast, Mahour Mellat
1
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1
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Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
113
International journal of hospitality management
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
Health care management review : HCM review
29
Quality management journal : QMJ
29
Journal of retailing and consumer services
25
NBER working paper series
22
International journal of productivity and quality management : IJPQM
19
Journal of business research : JBR
19
Journal of health economics
18
Total quality management & business excellence
18
Auditing : a journal of practice & theory
17
International journal of production research
17
International journal of contemporary hospitality management
16
The TQM journal : the international review of organizational improvement
16
The journal of services marketing
16
Economics of education review
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International journal of quality & reliability management
14
Journal of air transport management
14
International journal of industrial organization
13
NBER Working Paper
13
The service industries journal
13
Journal of hospitality marketing & management
12
Services marketing quarterly
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
International journal of production economics
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of human resources : JHR
11
The review of economics and statistics
11
American economic journal : a journal of the American Economic Association
10
Applied economics
10
Discussion paper series / IZA
10
European journal of operational research : EJOR
10
Health affairs : at the intersection of health, health care, and policy
10
International journal of quality and service sciences
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
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ECONIS (ZBW)
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1
Using school choice lotteries to test measures of school effectiveness
Deming, David J.
- In:
The American economic review
104
(
2014
)
5
,
pp. 406-411
Persistent link: https://www.econbiz.de/10010390153
Saved in:
2
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
3
Measuring the impacts of teachers, [part] I: evaluating bias in teacher value-added estimates
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2593-2632
Persistent link: https://www.econbiz.de/10010468372
Saved in:
4
Measuring the impacts of teachers, [part] II: teacher value-added and student outcomes in adulthood
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2633-2679
Persistent link: https://www.econbiz.de/10010468892
Saved in:
5
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
6
Internalization of quality management in service organizations
Tarí, Juan José
;
Heras-Saizarbitoria, Iñaki
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
Saved in:
7
The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji
;
Lee, Jeoung Yul
;
Kim, Joong In
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
Saved in:
8
The influence of event quality on revisit intention : gender difference and segmentation strategy
Kim, Tae Ho
;
Ko, Yong Jae
;
Park, Chan Min
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 205-224
Persistent link: https://www.econbiz.de/10009759415
Saved in:
9
Information and quality when motivation is intrinsic : evidence from surgeon report cards
Kolstad, Jonathan T.
- In:
The American economic review
103
(
2013
)
7
,
pp. 2875-2910
Persistent link: https://www.econbiz.de/10010246496
Saved in:
10
Validation of Eventserv-Short : a brief measure of customer satisfaction with game day services
Martin, David S.
;
Howell, Ryan
;
Newman, Christopher
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 386-398
Persistent link: https://www.econbiz.de/10009581783
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