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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~subject:"Quality management"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Quality management
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
21
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
21
United States
19
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
10
School
10
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10
Customer service
8
Kundenservice
8
Bildungsniveau
7
Educational achievement
7
Lehrkräfte
7
Teaching profession
7
Bildungsertrag
6
Dienstleistungssektor
6
Impact assessment
6
Measurement
6
Messung
6
Product quality
6
Produktqualität
6
Returns to education
6
Service industry
6
Taiwan
6
Theorie
6
Theory
6
Wirkungsanalyse
6
Dienstleistungsmanagement
5
Emotion
5
Hospital
5
Krankenhaus
5
Online retailing
5
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Type of publication
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31
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31
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31
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1
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English
31
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Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ko, Yong Jae
2
Rockoff, Jonah E.
2
Barber, Nelson
1
Caro, Laura Martínez
1
Cattani, Kevin
1
Cebul, Randall D.
1
Chen, Houn-gee
1
Cutler, David M.
1
Fan, Qingji
1
Fini, Elham Ellie H.
1
García, Jose Antonio Martínez
1
Georgiadis, Christos K.
1
Goldhaber, Daniel D.
1
Hansen, Michael
1
Hastings, Justine S.
1
Hensley, Rhonda L.
1
Heras-Saizarbitoria, Iñaki
1
Hotz, Vincent Joseph
1
Howell, Ryan
1
Huckman, Robert S.
1
Johnson, Lester W.
1
Kane, Thomas J.
1
Kim, Joong In
1
Kim, Tae Ho
1
Kolstad, Jonathan T.
1
Kongkiti Phusavat
1
Laine, Teemu
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Lam, Siew-yong
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Landrum, Mary Beth
1
Lee, Eun Jung
1
Lee, Jeoung Yul
1
Lee, Voon-Hsien
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Liu, Julie Yu-chih
1
Marley, Kathryn A.
1
Martin, David S.
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May, J. Gaylord
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Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
111
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
66
The TQM journal : the international review of organizational improvement
64
International journal of quality & reliability management
57
Quality management journal : QMJ
57
International journal of hospitality management
44
Health care management review : HCM review
43
Total quality management & business excellence
43
Auditing : a journal of practice & theory
34
International journal of quality and service sciences
32
International journal of services and operations management
32
Journal of retailing and consumer services
31
International journal of production research
27
Journal of air transport management
23
Beiträge zur Hochschulpolitik
21
Benchmarking : an international journal ; BIJ
20
The journal of services marketing
19
Journal of health organization and management
18
International journal of contemporary hospitality management
17
Journal of business research : JBR
17
NBER working paper series
17
The accounting review : a publication of the American Accounting Association
17
The service industries journal
17
Service business
16
European research studies
15
Amfiteatru economic : an economic and business research periodical
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International journal of six sigma and competitive advantage : IJSSCA
14
Services marketing quarterly
14
Cogent business & management
13
Economics of education review
13
International journal of business information systems : IJBIS
13
International journal of production economics
13
Journal of accounting and public policy
13
Journal of hospitality marketing & management
13
International journal of services and standards
12
International journal of services, economics and management
12
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ECONIS (ZBW)
31
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1
Using school choice lotteries to test measures of school effectiveness
Deming, David J.
- In:
The American economic review
104
(
2014
)
5
,
pp. 406-411
Persistent link: https://www.econbiz.de/10010390153
Saved in:
2
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
3
Measuring the impacts of teachers, [part] I: evaluating bias in teacher value-added estimates
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2593-2632
Persistent link: https://www.econbiz.de/10010468372
Saved in:
4
Measuring the impacts of teachers, [part] II: teacher value-added and student outcomes in adulthood
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2633-2679
Persistent link: https://www.econbiz.de/10010468892
Saved in:
5
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
6
Internalization of quality management in service organizations
Tarí, Juan José
;
Heras-Saizarbitoria, Iñaki
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
Saved in:
7
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
8
The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji
;
Lee, Jeoung Yul
;
Kim, Joong In
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
Saved in:
9
The influence of event quality on revisit intention : gender difference and segmentation strategy
Kim, Tae Ho
;
Ko, Yong Jae
;
Park, Chan Min
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 205-224
Persistent link: https://www.econbiz.de/10009759415
Saved in:
10
Information and quality when motivation is intrinsic : evidence from surgeon report cards
Kolstad, Jonathan T.
- In:
The American economic review
103
(
2013
)
7
,
pp. 2875-2910
Persistent link: https://www.econbiz.de/10010246496
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