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subject:"Vertrauen"
~person:"Flavián Blanco, Carlos"
~subject:"Customer service"
~subject:"Social Web"
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Vertrauen
Customer service
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Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
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4
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3
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Booking intention
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Flavián Blanco, Carlos
Svensson, Göran
18
Harrigan, Paul
13
Agnihotri, Raj
12
Itani, Omar S.
12
Loureiro, Sandra Maria Correia
12
Usman, Osly
12
Stauss, Bernd
10
Hollebeek, Linda D.
9
Ozuem, Wilson
9
Rather, Raouf Ahmad
9
Ahuja, Vandana
8
Akrout, Houcine
8
Bruhn, Manfred
8
Han, Heesup
8
Hinterhuber, Hans H.
8
Roy, Sanjit
8
Veloutsou, Cleopatra
8
Alt, Rainer
7
Barnes, Donald C.
7
Bilgihan, Anil
7
Carlson, Jamie
7
Chaker, Nawar N.
7
Hajli, Nick
7
Helmke, Stefan
7
Mysen, Tore
7
Rahman, Zillur
7
Abosag, Ibrahim
6
Alavi, Shirin
6
Balaji, M. S.
6
Bang, Nguyen
6
Beatty, Sharon E.
6
Bernoff, Josh
6
Casidy, Riza
6
Dagger, Tracey S.
6
Dholakia, Utpal M.
6
Dwivedi, Yogesh Kumar
6
Folse, Judith Anne Garretson
6
Grewal, Dhruv
6
Grégoire, Yany
6
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Journal of business research : JBR
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of contemporary hospitality management
1
International journal of electronic marketing and retailing : IJEMR
1
The service industries journal
1
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ECONIS (ZBW)
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1
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
2
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
3
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 547-560
Persistent link: https://www.econbiz.de/10012024008
Saved in:
4
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
5
New members' integration : key factor of success in online travel communities
Casaló, Luis V.
;
Flavián Blanco, Carlos
;
Guinalíu, Miguel
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 706-710
Persistent link: https://www.econbiz.de/10009739967
Saved in:
6
Online social networks in the travel sector
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
International journal of electronic marketing and …
3
(
2010
)
4
,
pp. 321-340
Persistent link: https://www.econbiz.de/10009234913
Saved in:
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