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type:"article"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungsqualität
158
Service quality
158
Customer satisfaction
81
Kundenzufriedenheit
81
Quality management
67
Qualitätsmanagement
67
Beziehungsmarketing
33
service quality
32
Consumer behaviour
29
Konsumentenverhalten
29
Service Quality
24
Viet Nam
20
Vietnam
20
Hospital
19
Krankenhaus
19
Product quality
19
Produktqualität
19
Customer Satisfaction
15
Gesundheitsversorgung
15
Health care
15
Gesundheitswesen
14
Health care system
14
customer satisfaction
14
Bank
13
Measurement
11
Messung
11
SERVQUAL
11
AHP approach
10
AHP-Verfahren
10
Financial audit
10
Higher education institution
10
Hochschule
10
Structural equation model
10
Strukturgleichungsmodell
10
Wirtschaftsprüfung
10
quality
10
quality management
10
Jordan
9
Jordanien
9
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33
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33
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English
33
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Adil, Mohd
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Febrilia, Ika
2
Mulyono, Hardi
2
Rizan, Mohamad
2
Wibowo, Agus
2
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Akob, Muhammad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Allada, Vijaya Kameswari
1
Amin, Grace
1
Anber Abraheem Shlash Mohammad
1
Anh Thi Tu Le
1
ArabYarmohammadi, Mohammad
1
Ari Warokka
1
Atulkar, Sunil
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Boo, Je-Man
1
Bua, Hasanuddin
1
Choung, Eun-Mi
1
Damali, Uzay
1
Dias, Ana Alexandra da Costa
1
Dubey, Rameshwar
1
Ha Thu Nguyen
1
Hadian, Arief
1
Hala, Yusriadi
1
Hwang, Su-Young
1
Ilkhanizadeh, Shiva
1
Ilyas, Gunawan Bata
1
Islam, Muhammad Saiful
1
Ismail, Yunita
1
Kachwala, Tohid
1
Khaleel, Marwan
1
Khrais, Huthaifah
1
Kim, Seung-Chul
1
Kumar, Mukesh
1
Lee, Hyuk Jin
1
Luu Thanh Tan Nguyen
1
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International journal of productivity and quality management : IJPQM
Journal of Asian finance, economics and business : JAFEB
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
73
Journal of hospitality marketing & management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
36
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
18
International journal of services, economics and management
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
33
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1
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
2
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
3
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
4
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
5
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi
;
Hadian, Arief
;
Purba, Nelvitia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
Saved in:
6
The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang
;
Ningsih, Dewi Handayani Untari
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
Saved in:
7
Tourism service quality and tourism product availability on the loyalty of international tourists
Rahmiati, Filda
;
Norfaridatul Akmaliah Othman
;
Mohammed …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 959-968
Persistent link: https://www.econbiz.de/10012672192
Saved in:
8
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
9
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
10
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
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