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type:"article"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Services marketing quarterly"
~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungsqualität
194
Service quality
194
Customer satisfaction
110
Kundenzufriedenheit
110
Consumer behaviour
83
Konsumentenverhalten
83
Beziehungsmarketing
65
Service Quality
24
service quality
21
Dienstleistungssektor
19
Service industry
19
Viet Nam
18
Vietnam
18
Customer Satisfaction
15
Higher education institution
15
Hochschule
15
Beschwerdemanagement
14
Complaint management
14
Customer service
14
Dienstleistungsmarketing
14
Kundenservice
14
Services marketing
14
Brand management
12
Markenführung
12
Dienstleistung
11
Gesundheitsversorgung
11
Health care
11
Services
11
Emotion
10
India
10
Indien
10
customer satisfaction
10
satisfaction
10
Arbeitszufriedenheit
9
Electronic Banking
9
Electronic banking
9
Financial audit
9
Job satisfaction
9
Satisfaction
9
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65
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65
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English
65
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Choi, Beom Joon
2
Febrilia, Ika
2
Greene, Henry
2
Mattila, Anna S.
2
Mulyono, Hardi
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Rizan, Mohamad
2
Shin, Hyunju
2
Suh, Munshik
2
Wibowo, Agus
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Akob, Muhammad
1
Amin, Grace
1
Ari Warokka
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Bua, Hasanuddin
1
Campos, Pimenta, Marco Tulio
1
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1
Casidy, Riza
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1
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1
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1
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1
Culver, Jeffrey N.
1
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1
D'Alessandro, Steven
1
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1
Daughtrey, Clayton L.
1
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Journal of Asian finance, economics and business : JAFEB
Services marketing quarterly
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
73
Journal of hospitality marketing & management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
36
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of services, economics and management
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
65
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
3
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
4
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
5
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
6
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
7
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi
;
Hadian, Arief
;
Purba, Nelvitia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
Saved in:
8
The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang
;
Ningsih, Dewi Handayani Untari
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
Saved in:
9
Tourism service quality and tourism product availability on the loyalty of international tourists
Rahmiati, Filda
;
Norfaridatul Akmaliah Othman
;
Mohammed …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 959-968
Persistent link: https://www.econbiz.de/10012672192
Saved in:
10
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
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