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type:"article"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsqualität
54
Service quality
54
Kundenzufriedenheit
34
Service Quality
24
Consumer behaviour
19
Konsumentenverhalten
19
Viet Nam
18
Vietnam
18
Beziehungsmarketing
15
Customer Satisfaction
15
Relationship marketing
15
Financial audit
9
Wirtschaftsprüfung
9
Emotion
6
Higher education institution
6
Hochschule
6
Satisfaction
6
Students
6
Studierende
6
Audit Quality
5
Student Satisfaction
5
Customer Loyalty
4
Electronic Banking
4
Electronic banking
4
Indonesia
4
Indonesien
4
Bank
3
Beschwerdemanagement
3
Complaint management
3
Holiday behaviour
3
Hotel industry
3
Hotellerie
3
Perceived Value
3
Relationship Quality
3
SERVQUAL
3
South Korea
3
Structural equation model
3
Strukturgleichungsmodell
3
Student Loyalty
3
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34
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34
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English
34
Author
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Febrilia, Ika
2
Ha Nam Khanh Giao
2
Mulyono, Hardi
2
Pramono, Rudy
2
Rizan, Mohamad
2
Van Dat Tran
2
Wibowo, Agus
2
Abdussakir, Abdussakir
1
Akob, Muhammad
1
Al Idrus, Salim
1
Al Idrus, Shofiyah
1
Al-Amri, Hanin Abdulrhman
1
Alam, Naushad
1
Ali, Md. Julfikar
1
Amin, Grace
1
Ari Warokka
1
Badawi, Badawi
1
Bernato, Innocentius
1
Bhutto, Sana Arz
1
Bua, Hasanuddin
1
Bui Nhat Vuong
1
Ciptoheriyanto, Priyono
1
Djakfar, Muhammad
1
Ferdoushi Ahmed
1
Furinto, Asnan
1
Goeltom, Vasco Adato H.
1
Hadian, Arief
1
Hala, Yusriadi
1
Halim, Rizal Edy
1
Hang Tran Dieu
1
Hartati, Wiwi
1
Hussain, Munir
1
Ilyas, Gunawan Bata
1
Ismail, Yunita
1
Jamal, Yasir
1
Juliana, J.
1
Jung, Myung-Hee
1
Kejing, Zhang
1
Kiem Dinh
1
Kim, Beom-Soo
1
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Journal of Asian finance, economics and business : JAFEB
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
137
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
123
The service industries journal
98
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Journal of air transport management
65
Tourism management : research, policies, practice
62
Service business
60
The TQM journal : the international review of organizational improvement
60
International journal of quality and service sciences
56
International journal of services and operations management
55
Cogent business & management
53
Journal of service research : JSR
52
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
40
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
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ECONIS (ZBW)
34
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1
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati
;
Suyanto, Suyanto
;
Safitri, Julia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
Saved in:
2
The effect of product knowledge and service quality on customer satisfaction
Al Idrus, Salim
;
Abdussakir, Abdussakir
;
Djakfar, Muhammad
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
Saved in:
3
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
4
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
5
Tourists' satisfaction towards Bao Loc City, Vietnam
Ha Nam Khanh Giao
;
Hang Tran Dieu
;
Son Le Thai
;
Kiem Dinh
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
7
,
pp. 269-277
Persistent link: https://www.econbiz.de/10012668086
Saved in:
6
Assessing students' satisfaction in public universities in Bangladesh : an empirical study
Rahman, S. M. Mahbubur
;
Shahin Mia
;
Ferdoushi Ahmed
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 323-332
Persistent link: https://www.econbiz.de/10012670682
Saved in:
7
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
8
Service quality perception and customer satisfaction in Islamic banks of Oman
Alam, Naushad
;
Al-Amri, Hanin Abdulrhman
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 499-504
Persistent link: https://www.econbiz.de/10012670930
Saved in:
9
Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Van Dat Tran
;
Nhat Minh Trang Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 517-526
Persistent link: https://www.econbiz.de/10012670935
Saved in:
10
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
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