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type:"article"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~subject:"Relationship marketing"
~subject:"Strukturgleichungsmodell"
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Relationship marketing
Strukturgleichungsmodell
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
34
Kundenzufriedenheit
34
Service Quality
24
Consumer behaviour
19
Konsumentenverhalten
19
Viet Nam
18
Vietnam
18
Beziehungsmarketing
15
Customer Satisfaction
15
Financial audit
9
Wirtschaftsprüfung
9
Emotion
6
Higher education institution
6
Hochschule
6
Satisfaction
6
Students
6
Studierende
6
Audit Quality
5
Student Satisfaction
5
Customer Loyalty
4
Electronic Banking
4
Electronic banking
4
Indonesia
4
Indonesien
4
Bank
3
Beschwerdemanagement
3
Complaint management
3
Holiday behaviour
3
Hotel industry
3
Hotellerie
3
Perceived Value
3
Relationship Quality
3
SERVQUAL
3
South Korea
3
Structural equation model
3
Student Loyalty
3
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Article in journal
18
Aufsatz in Zeitschrift
18
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English
18
Author
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Febrilia, Ika
2
Ha Nam Khanh Giao
2
Mulyono, Hardi
2
Rizan, Mohamad
2
Wibowo, Agus
2
Akob, Muhammad
1
Amin, Grace
1
Ari Warokka
1
Bua, Hasanuddin
1
Bui Nhat Vuong
1
Hadian, Arief
1
Hala, Yusriadi
1
Hang Tran Dieu
1
Ilyas, Gunawan Bata
1
Ismail, Yunita
1
Kiem Dinh
1
Lee, Hyuk Jin
1
Lee, Jung Wan
1
Luu Thanh Tan Nguyen
1
Madjid, Rahmat
1
Mohammed Hariri Bakri
1
Nguyen Thanh Do
1
Ningsih, Dewi Handayani Untari
1
Norfaridatul Akmaliah Othman
1
Palilati, Alida
1
Pham Ngoc Tram Anh
1
Pham Thanh Van
1
Pham Thi Bich Duyen
1
Pramono, Rudy
1
Pratiwi, Rianti Dea Rizky
1
Purba, Nelvitia
1
Putra, Aditya Halim Perdana Kusuma
1
Quang Hung Le
1
Rahmiati, Filda
1
Rohman, Fatchur
1
Seong, Myeong Hee
1
Son Le Thai
1
Thi Ngan Pham
1
Thi Trang Tran
1
Thuy Thanh Thi Doan
1
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Journal of Asian finance, economics and business : JAFEB
Journal of retailing and consumer services
180
International journal of hospitality management
119
Journal of business research : JBR
107
The journal of services marketing
99
The service industries journal
79
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
44
Service business
42
Journal of service management
36
Cogent business & management
30
The TQM journal : the international review of organizational improvement
30
Tourism management : research, policies, practice
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Asia Pacific journal of marketing and logistics
26
International journal of services and operations management
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research
25
International journal of quality and service sciences
24
International journal of productivity and quality management : IJPQM
23
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
International journal of services, economics and management
22
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
20
International journal of electronic customer relationship management : IJECRM
19
International journal of quality & reliability management
18
Psychology & marketing
18
European journal of marketing : EJM
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of retailing
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
18
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1
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
2
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
3
Tourists' satisfaction towards Bao Loc City, Vietnam
Ha Nam Khanh Giao
;
Hang Tran Dieu
;
Son Le Thai
;
Kiem Dinh
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
7
,
pp. 269-277
Persistent link: https://www.econbiz.de/10012668086
Saved in:
4
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
5
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
6
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi
;
Hadian, Arief
;
Purba, Nelvitia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
Saved in:
7
The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang
;
Ningsih, Dewi Handayani Untari
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
Saved in:
8
Tourism service quality and tourism product availability on the loyalty of international tourists
Rahmiati, Filda
;
Norfaridatul Akmaliah Othman
;
Mohammed …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 959-968
Persistent link: https://www.econbiz.de/10012672192
Saved in:
9
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
10
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
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