//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~isPartOf:"Quality management journal : QMJ"
~source:"econis"
~type:"other"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service quality"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
86
Service quality
86
Quality management
42
Qualitätsmanagement
42
Customer satisfaction
34
Kundenzufriedenheit
34
Hospital
30
Krankenhaus
30
Consumer behaviour
18
Gesundheitsversorgung
18
Health care
18
Konsumentenverhalten
18
service quality
18
USA
16
United States
16
Gesundheitswesen
13
Health care system
13
Patienten
13
Patients
13
Product quality
13
Produktqualität
13
Beziehungsmarketing
10
Relationship marketing
10
healthcare
9
Fast-food industry
6
Gastronomie
6
Measurement
6
Messung
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
quality management
5
Air transport
4
Airline
4
Corporate culture
4
Fluggesellschaft
4
Higher education institution
4
Hochschule
4
more ...
less ...
Online availability
All
Undetermined
42
Type of publication
All
Article
Other
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
86
Aufsatz in Zeitschrift
86
Case study
3
Fallstudie
3
Language
All
English
86
Author
All
Prybutok, Victor R.
14
McFadden, Kathleen L.
7
Blankson, Charles
5
Gowen, Charles, III.
5
Harun, Ahasan
5
Prybutok, Victor
5
Boakye, Kwabena G.
4
Chakraborty, Subhajit
4
Kaynak, Hale
4
Lee, Jung Young
4
Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Davis, Mark
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Bernardo, Vitor Zanetti
2
Cudney, Elizabeth A.
2
ElMelegy, Ahmed R.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Fredendall, Lawrence
2
Fredendall, Lawrence D.
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Linderman, Kevin W.
2
Migdadi, Yazan K. A.
2
Migdadi, Yazan Khalid Abed-Allah
2
Nottingham, Quinton J.
2
Peak, Daniel A.
2
Pirrallo, Ronald G.
2
Rajendran, Chandrasekharan
2
Taaffe, Kevin
2
Weathers, Danny
2
Weiss, Rebecca
2
Abdel-Rahman, Enas Hasan Ali
1
more ...
less ...
Published in...
All
Quality management journal : QMJ
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
285
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
The journal of services marketing
210
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
135
The TQM journal : the international review of organizational improvement
123
Journal of travel and tourism marketing
121
Tourism management : research, policies, practice
117
International journal of quality & reliability management
113
International journal of quality and service sciences
111
Service business
107
International journal of productivity and quality management : IJPQM
105
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Journal of service management
91
Economics of education review
79
Managing service quality : MSQ ; an international journal
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
International journal of services, economics and management
71
International journal of auditing : IJA
66
Managerial auditing journal
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Accounting horizons : a quarterly publication of the American Accounting Association
55
Journal of Asian finance, economics and business : JAFEB
55
Journal of health organization and management
55
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
10
of
86
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
2
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
3
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
4
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
5
Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce
Manchanda, Mohit
;
Deb, Madhurima
;
Lomo-David, Ewuuk
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 156-174
Persistent link: https://www.econbiz.de/10012584871
Saved in:
6
Linking quality supervisory support to turnover intentions among rural healthcare professionals : the mediating role of performance appraisal satisfaction and moderating role of pe...
Boakye, Kwabena G.
;
Opoku, Samuel T.
;
Apenteng, Bettye A.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 210-224
Persistent link: https://www.econbiz.de/10014373726
Saved in:
7
Determinants of customer satisfaction in a B2B IT context : a structural equation modeling approach
Sureshchandar, G. S.
- In:
Quality management journal : QMJ
30
(
2023
)
2
,
pp. 135-149
Persistent link: https://www.econbiz.de/10014291640
Saved in:
8
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
9
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
10
Back to the future : cybernetics for safety, quality and cybersecurity
Cernauskas, Deborah
;
Kumiega, Andrew
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10013410708
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->