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type:"article"
~person:"Kaushik, Arun Kumar"
~person:"Robertson, Nichola"
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Selbstbedienung
10
Self-service
10
Consumer behaviour
8
Innovation adoption
8
Innovationsakzeptanz
8
Konsumentenverhalten
8
Beschwerdemanagement
3
Complaint management
3
Innovation diffusion
3
Innovationsdiffusion
3
Australia
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Australien
2
Confidence
2
Customer satisfaction
2
Dienstleistungsqualität
2
India
2
Indien
2
Kundenzufriedenheit
2
Need for interaction
2
Self-service technologies (SSTs)
2
Self-service technology
2
Service quality
2
Structural equation model
2
Strukturgleichungsmodell
2
Subjective norm
2
Trust
2
Vertrauen
2
Bank
1
Banking
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Banking Industry
1
Consumer behavior
1
Consumer innovativeness (CI)
1
Customer intentions
1
Einzelhandel
1
Electronic Banking
1
Electronic banking
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Garantie
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Gastgewerbe
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Hospitality industry
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Hotel industry
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Kaushik, Arun Kumar
Robertson, Nichola
Collier, Joel E.
8
Mattila, Anna S.
6
Rahman, Zillur
5
Wang, Cheng
5
Cranage, David A.
4
Hung, Kam
4
Lee, Hyun-joo
4
Liu, Chun
4
Streukens, Sandra
4
Artis, Andrew B.
3
Dwivedi, Yogesh Kumar
3
Fleming, David E.
3
Harris, Jennifer
3
Kelly, Petranka
3
Lawlor, Jennifer
3
Lee, Hyun-Joo
3
Lin, Jiun-sheng Chris
3
Meuter, Matthew L.
3
Patterson, Paul G.
3
Rajagopal
3
Alalwan, Ali Abdallah
2
Andreassen, Tor W.
2
Bartsch, Silke
2
Beatson, Amanda
2
Bisault, Laurent
2
Breazeale, Michael
2
Breitner, Michael H.
2
Buell, Ryan W.
2
Campbell, Dennis W.
2
Chang, Kyungro
2
Cho, Hyeon Jeong
2
Cho, Wonae
2
Cunningham, Lawrence F.
2
Dabholkar, Pratibha A.
2
Drennan, Judy
2
Elliott, Kevin M.
2
Fairhurst, Ann
2
Fan, Alei
2
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The journal of services marketing
2
International journal of contemporary hospitality management
1
Journal of consumer behaviour : an international research review
1
Journal of service research : JSR
1
Journal of vacation marketing : an international journal
1
Managing service quality : MSQ ; an international journal
1
Service business
1
The international journal of bank marketing : IJBM
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
10
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1
Investigating consumers' adoption of SSTs : a case study representing India’s hospitality industry
Kaushik, Arun Kumar
;
Kumar, Vikas
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 275-290
Persistent link: https://www.econbiz.de/10011912216
Saved in:
2
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
3
Self-service innovativeness scale : introduction, development, and validation of scale
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
Service business
10
(
2016
)
4
,
pp. 799-822
Persistent link: https://www.econbiz.de/10011722434
Saved in:
4
Examining customer evaluations across different self-service technologies
Robertson, Nichola
;
McDonald, Heath
;
Leckie, Civilai
; …
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
Saved in:
5
Tourist behaviour towards self-service hotel technology adoption : trust and subjective norm as key antecedents
Kaushik, Arun Kumar
;
Agrawal, Amit Kumar
;
Rahman, Zillur
- In:
Tourism management perspectives : TMP
16
(
2015
),
pp. 278-289
Persistent link: https://www.econbiz.de/10011415694
Saved in:
6
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
7
Innovation adoption across self-service banking technologies in India
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 96-121
Persistent link: https://www.econbiz.de/10011326064
Saved in:
8
Consumer complaints and recovery through guaranteeing self-service technology
Robertson, Nichola
;
MacQuilken, Lisa
;
Kandampully, Jay
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10009508885
Saved in:
9
Self-service technology complaint channel choice : exploring consumers' motives
Robertson, Nichola
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10009534129
Saved in:
10
Predicting the likelihood of voiced complaints in the self-service technology context
Robertson, Nichola
;
Shaw, Robin N.
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10003878851
Saved in:
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