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type_genre:"Bibliography included"
~isPartOf:"Quality management journal : QMJ"
~isPartOf:"Technovation : the international journal of technological innovation, entrepreneurship and technology management"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Customer satisfaction
Gesundheitswesen
50
Health care system
50
Gesundheitsversorgung
39
Health care
39
Quality management
17
Qualitätsmanagement
17
Dienstleistungsqualität
15
Hospital
15
Krankenhaus
15
Service quality
15
Innovation
14
Digitalisierung
13
Digitization
13
Healthcare
13
Innovation management
9
Innovationsmanagement
9
Patienten
9
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9
Coronavirus
6
Digital transformation
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6
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healthcare
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Lieferkette
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Organisatorischer Wandel
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patient experience
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Ferrand, Yann B.
2
Fredendall, Lawrence D.
2
Pirrallo, Ronald G.
2
Weathers, Danny
2
Bitner, Matthew
1
Bitner, Matthew D.
1
Cheah, Jun-Hwa
1
Choi, Yunsik
1
Johnson, Dana M.
1
Latham, John R.
1
Ojo, Adedapo Oluwaseyi
1
Russell, Roberta S.
1
Schulingkamp, Ronald C.
1
Siemens, Jennifer
1
Siemens, Jennifer C.
1
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Quality management journal : QMJ
Technovation : the international journal of technological innovation, entrepreneurship and technology management
The service industries journal
7
Health marketing quarterly
6
International journal of quality & reliability management
6
The TQM journal : the international review of organizational improvement
6
International journal of pharmaceutical and healthcare marketing : IJPHM
5
International journal of productivity and quality management : IJPQM
5
Journal of business research : JBR
5
Total quality management & business excellence
5
International journal of hospitality management
4
Technological forecasting & social change : an international journal
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of pharmaceutical and healthcare marketing
3
International journal of quality and service sciences
3
Journal of health organization and management
3
Journal of service management
3
Service business
3
Argumenta oeconomica
2
Australasian marketing journal
2
European research studies
2
Health care management review : HCM review
2
International journal of consumer studies
2
International journal of health economics and management
2
International journal of services and operations management
2
International journal of services and operations management : IJSOM
2
Inventi impact: service sector
2
Journal of industrial engineering and management : JIEM
2
Managing service quality : MSQ ; an international journal
2
Problems and perspectives in management : PPM ; international research journal
2
The journal of services marketing
2
AICEI proceedings
1
African journal of science, technology, innovation & development : AJSTID
1
Amfiteatru economic : an economic and business research periodical
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
CES working papers
1
Cogent business & management
1
Decision sciences
1
Decision sciences : DS
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ECONIS (ZBW)
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1
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
2
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
3
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
4
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
5
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
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