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~isPartOf:"Journal of strategic marketing"
~subject:"Service quality"
~subject:"United States"
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Service quality
United States
Online retailing
20
Online-Handel
20
Consumer behaviour
16
Konsumentenverhalten
16
E-commerce
15
Electronic Commerce
15
Beziehungsmarketing
9
Customer satisfaction
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Sreejesh, S.
2
Anderl, Eva
1
Baidoun, Samir D.
1
Islam, Hafizul
1
Jain, Devendra
1
Jebarajakirthy, Charles
1
Kursunluoglu Yarimoglu, Emel
1
Manu C
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März, Armin
1
Pandey, Neeraj
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Paul, Justin
1
Roy, Saptrshi
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Salem, Mohammed Z.
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Schumann, Jan Hendrik
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Shankar, Amit
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Tripathi, Avinash
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Journal of strategic marketing
Working paper / National Bureau of Economic Research, Inc.
47
Journal of retailing and consumer services
37
Journal of internet commerce
20
International journal of hospitality management
15
International journal of electronic marketing and retailing : IJEMR
14
Cogent business & management
12
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
SpringerLink / Bücher
10
International journal of production economics
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
NBER working paper series
8
International journal of business information systems : IJBIS
7
International journal of contemporary hospitality management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of business excellence : IJBEX
6
Service business
6
Asia Pacific journal of marketing and logistics
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Information systems research : ISR
5
International journal of quality & reliability management
5
International journal of quality and service sciences
5
International journal of retail & distribution management
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management : IJSTM
5
Journal of Contemporary Issues in Business and Government
5
Journal of hospitality marketing & management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing theory and practice : JMTP
5
Technological forecasting & social change : an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Transportation research / E : an international journal
5
Administrative Sciences : open access journal
4
Electronic commerce research
4
Information systems and e-business management : ISeB
4
International journal of business and globalisation : IJBG
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ECONIS (ZBW)
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1
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
2
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
3
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
4
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
5
Demographic differences on service quality and perceived value in private online shopping clubs
Kursunluoglu Yarimoglu, Emel
- In:
Journal of strategic marketing
25
(
2017
)
3
,
pp. 240-257
Persistent link: https://www.econbiz.de/10011743006
Saved in:
6
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
7
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
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