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~accessRights:"free"
~subject:"Roboter"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
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Roboter
Customer service
117
Kundenservice
117
Beziehungsmarketing
74
Dienstleistungsqualität
74
Relationship marketing
74
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74
Selling
72
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72
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69
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69
Consumer behaviour
64
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64
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36
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36
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21
Complaint management
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18
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18
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15
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customer service
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Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Wirtz, Jochen
2
Becker, Marc
1
Belanche, Daniel
1
Borghi, Matteo
1
Casaló, Luis V.
1
Doorn, Jenny van
1
Dorofeev, Nikita
1
Flavián Blanco, Carlos
1
Holthöwer, Jana
1
Kunz, Werner H.
1
Lajante, Mathieu
1
Mariani, Marcello M.
1
Mennens, Kars
1
Paluch, Stefanie
1
Pitardi, Valentina
1
Remisch, David
1
Schepers, Jeroen
1
Steins, Mark
1
Stienmetz, Jason
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Streukens, Sandra
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Tuomi, Aarni
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Journal of service management
3
Service business
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
The Cornell hospitality quarterly
1
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1
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
Saved in:
2
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
3
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
9
Applications and implications of service robots in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
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