Nor Hasliza Saad; San, Chin Wei; Yaacob, Zulnaidi - In: Business systems research : a system view accross … 14 (2023) 2, pp. 1-23
satisfaction model with the digital service quality dimension: product quality, price, situational factors, personal factors …, service quality, and digital service quality. Nvivo is used to extract and analyse Twitter data for sentiment analysis … services, especially in terms of service quality, to improve customer satisfaction, gain customer loyalty, and enhance customer …