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~accessRights:"restricted"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Consumer behaviour
143
Konsumentenverhalten
143
Social Web
62
Social web
62
Internet marketing
43
Online-Marketing
43
Online retailing
41
Online-Handel
41
Beziehungsmarketing
24
Relationship marketing
24
Viral marketing
24
Virales Marketing
24
E-commerce
17
Electronic Commerce
17
Customer satisfaction
13
Kundenzufriedenheit
13
Emotion
12
Service quality
12
Experiment
11
Social network
11
Soziales Netzwerk
11
Brand management
10
Confidence
10
Markenführung
10
Vertrauen
10
Data protection
9
Datenschutz
9
Information behaviour
9
Informationsverhalten
9
Social media
9
Website
9
Advertising effects
8
Personality psychology
8
Personalization
8
Persönlichkeitspsychologie
8
Social relations
8
Soziale Beziehungen
8
Werbewirkung
8
Einzelhandel
7
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Article
12
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Aufsatz in Zeitschrift
Article in journal
12
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English
12
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Bartosiak, Marcin
1
Bhandari, Upasna
1
Bonaretti, Dario
1
Chang, Klarissa
1
Chau, Patrick Y. K.
1
Chen, Fuzan
1
Deng, Zhaohua
1
Feng, Haiyang
1
Ghasemaghaei, Maryam
1
Hassanein, Khaled
1
Ho, Kevin K. W.
1
Huntgeburth, Jan
1
Kesgin, Muhammet
1
Lau, Raymond Yiu Keung
1
Li, Chunping
1
Li, Minqiang
1
Li, Yan
1
Lu, Aijun
1
Lui, Tsz-Wai
1
Luo, Bei
1
Marchesani, Daniele
1
Mishra, Abhishek
1
Neben, Tillmann
1
Piccoli, Gabriele
1
See-To, Eric W. K.
1
Shang, Huping
1
Shiau, Wen-Lung
1
Taheri, Babak
1
Trenz, Manuel
1
Veit, Daniel J.
1
Wang, Bin
1
Wu, Harris
1
Wu, Hong
1
Wu, Tailai
1
Xiong, Jie
1
Yousaf, Anish
1
Zuo, Meiyun
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing and consumer services
193
International journal of hospitality management
145
Journal of business research : JBR
88
The journal of services marketing
72
Journal of hospitality marketing & management
56
International journal of contemporary hospitality management
52
Journal of travel and tourism marketing
46
The service industries journal
40
Services marketing quarterly
38
Service business
34
Asia Pacific journal of marketing and logistics
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Tourism management : research, policies, practice
24
Journal of air transport management
22
Total quality management & business excellence
22
Journal of service management
21
International journal of quality and service sciences
20
Journal of service research
20
Journal of service research : JSR
20
The TQM journal : the international review of organizational improvement
20
Journal of hospitality and tourism insights
18
Journal of internet commerce
18
The international journal of bank marketing : IJBM
18
International journal of quality & reliability management
17
International journal of services, economics and management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Technological forecasting & social change : an international journal
17
Journal of Islamic marketing
16
Journal of strategic marketing
15
International journal of bank marketing
14
International journal of business excellence : IJBEX
14
International journal of electronic marketing and retailing : IJEMR
14
Marketing intelligence & planning
14
International journal of retail and distribution management
13
Journal of service theory and practice
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
Quality management journal : QMJ
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
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ECONIS (ZBW)
12
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1
Competing on price and guarantee compensation : heeding cloud consumer's quality perception
Chen, Fuzan
;
Lu, Aijun
;
Wu, Harris
;
Li, Minqiang
;
Feng, …
- In:
Information & management : the internat. journal of …
60
(
2023
)
8
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014466156
Saved in:
2
Factors influencing health care professionals' adoption of mobile platform of medical and senior care in China
Xiong, Jie
;
Zuo, Meiyun
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-12
Persistent link: https://www.econbiz.de/10014466164
Saved in:
3
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
4
A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms
Yousaf, Anish
;
Mishra, Abhishek
;
Taheri, Babak
;
Kesgin, …
- In:
Information & management : the internat. journal of …
58
(
2021
)
8
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013192039
Saved in:
5
Online service qualities in the multistage process and patients' compliments : a transaction cycle perspective
Wu, Hong
;
Deng, Zhaohua
;
Wang, Bin
;
Wu, Tailai
- In:
Information & management : the internat. journal of …
57
(
2020
)
5
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012293386
Saved in:
6
"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario
;
Bartosiak, Marcin
;
Lui, Tsz-Wai
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
Saved in:
7
Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan
;
Shang, Huping
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
Saved in:
8
Understanding the impact of perceived visual aesthetics on user evaluations : an emotional perspective
Bhandari, Upasna
;
Chang, Klarissa
;
Neben, Tillmann
- In:
Information & management : the internat. journal of …
56
(
2019
)
1
,
pp. 85-93
Persistent link: https://www.econbiz.de/10011990558
Saved in:
9
Uncertainty in cloud service relationships : uncovering the differential effect of three social influence processes on potential and current users
Trenz, Manuel
;
Huntgeburth, Jan
;
Veit, Daniel J.
- In:
Information & management : the internat. journal of …
55
(
2018
)
8
,
pp. 971-983
Persistent link: https://www.econbiz.de/10011947002
Saved in:
10
Understanding behavioral intention to use a cloud computing classroom : a multiple model comparison approach
Shiau, Wen-Lung
;
Chau, Patrick Y. K.
- In:
Information & management : the internat. journal of …
53
(
2016
)
3
,
pp. 355-365
Persistent link: https://www.econbiz.de/10011480563
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