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~isPartOf:"Journal of air transport management"
~isPartOf:"The journal of business & industrial marketing"
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Search: subject:"Nachkaufmarketing"
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Customer service
13
Kundenservice
13
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
8
Kundenzufriedenheit
8
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
6
Relationship marketing
6
Airline
4
Fluggesellschaft
4
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3
Business-to-business marketing
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Dienstleistung
3
Lieferantenmanagement
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3
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Airline image
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Behavioral intention
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Service industry
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customer engagement
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Air passenger transport
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Airline safety
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13
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Park, Jin-Woo
2
Campos, Jose Antonio
1
Chih, Wen-Hai
1
Cobelli, Nicola
1
Confente, Ilenia
1
Falkenreck, Christine
1
Farah, Maya F.
1
Gligor, David M.
1
Honora, Andreawan
1
Kanso, Jana
1
Kaya, Ilker
1
Kim, Nam-Yi
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Kowalkowski, Christian
1
Kubota, Yukihiro
1
Li, Yi
1
Mathusinghe, Kenneth
1
Narvaiza, Lorea
1
Natcha Thawesaengskulthai
1
Ortiz, Jaime
1
Oskaki, Takanori
1
Park, Jin-Ju
1
Ramadan, Zahy
1
Russo, Ivan
1
Thanawan Sangsuwan
1
Thongchai Jeeradist
1
Wagner, Ralf
1
Wang, Chongli
1
Wickramasinghe, Vathsala
1
Wirtz, Jochen
1
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1
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International journal of consumer studies
Journal of air transport management
The journal of business & industrial marketing
Journal of retailing and consumer services
63
International journal of hospitality management
53
Journal of business research : JBR
45
The journal of services marketing
43
SpringerLink / Bücher
38
Journal of service research
21
International journal of contemporary hospitality management
14
Journal of service management
14
The service industries journal
14
Journal of service research : JSR
13
Journal of service theory and practice
13
Springer eBook Collection / Business and Economics
13
Journal of hospitality marketing & management
12
Service business
12
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Services marketing quarterly
9
European journal of marketing
7
Tourism management : research, policies, practice
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Psychology & marketing
6
Asia Pacific journal of marketing and logistics
5
European journal of operational research : EJOR
5
International journal of quality and service sciences
5
Journal of travel and tourism marketing
5
Technological forecasting & social change : an international journal
5
The Cornell hospitality quarterly
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
Tourism management perspectives : TMP
5
Business process management journal
4
Human resource management review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of physical distribution & logistics management : IJPD & LM
4
International journal of production economics
4
International journal of services, economics and management
4
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ECONIS (ZBW)
13
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Date (oldest first)
1
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
2
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
3
Customer prioritization, product complexity and business ties : implications for job stress and customer service performance
Yeniaras, Volkan
;
Kaya, Ilker
- In:
The journal of business & industrial marketing
37
(
2022
)
2
,
pp. 417-432
Persistent link: https://www.econbiz.de/10012798432
Saved in:
4
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
5
Effect of customer's perception on service robot acceptance
Li, Yi
;
Wang, Chongli
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
Saved in:
6
Moving from a goods- to a service-oriented organization : a perspective on the role of corporate culture and human resource management
Zabala, Kristina
;
Campos, Jose Antonio
;
Narvaiza, Lorea
- In:
The journal of business & industrial marketing
37
(
2022
)
6
,
pp. 1197-1207
Persistent link: https://www.econbiz.de/10013400009
Saved in:
7
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
8
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
9
After-sales services of home appliances : evidence from Sri Lanka
Wickramasinghe, Vathsala
;
Mathusinghe, Kenneth
- In:
International journal of consumer studies
40
(
2016
)
1
,
pp. 115-124
Persistent link: https://www.econbiz.de/10011539822
Saved in:
10
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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