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~accessRights:"restricted"
~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"Service quality"
~subject:"United States"
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Service quality
United States
Consumer behaviour
37
Konsumentenverhalten
37
Online retailing
35
Online-Handel
35
E-commerce
27
Electronic Commerce
27
Customer satisfaction
15
Einzelhandel
15
Kundenzufriedenheit
15
Retail trade
15
Internet marketing
12
Online-Marketing
12
Beziehungsmarketing
10
Dienstleistungsqualität
10
Relationship marketing
10
e-commerce
10
Website
9
Confidence
8
Social Web
8
Social web
8
Vertrauen
8
online shopping
8
Viral marketing
6
Virales Marketing
6
trust
6
India
5
consumer behaviour
5
online purchase intention
5
Indien
4
customer satisfaction
4
eWOM
4
perceived risk
4
perceived value
4
Bekleidung
3
Clothing
3
Distribution channel
3
Innovation adoption
3
Innovationsakzeptanz
3
Risiko
3
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11
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11
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English
11
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Acharyulu, G. V. R. K.
1
Al Khasawneh, Mohammad Hamdi
1
Anh Chi Phan
1
Assimakopoulos, Costas
1
Ha Thu Nguyen
1
Haddad, Natalie
1
Heiens, Richard A.
1
Jiménez, Fernando R.
1
Jun, Minjoon
1
Kamble, Aakash
1
Kennedy, E. Noble
1
Kundu, Goutam Kumar
1
Moghadam, Farzaneh Ghorbani
1
Narayanaswamy, Ravi
1
Nguyen Hai Ninh
1
Palacios, Sergio
1
Papaioannou, Eugenia
1
Phuong Hien Nguyen
1
Ranjan, Priyadarshi
1
Saghih, Amir Mohammad Fakoor
1
Sarmaniotis, Christos
1
Tran Manh Dung
1
Walvekar, Shubhangi
1
Yang, Shuang
1
Zhang, Zhuofan
1
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International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
37
Journal of internet commerce
20
Working paper / National Bureau of Economic Research, Inc.
16
International journal of hospitality management
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
SpringerLink / Bücher
10
International journal of production economics
8
Journal of business research : JBR
8
International journal of business information systems : IJBIS
7
International journal of contemporary hospitality management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of business excellence : IJBEX
6
International journal of retail and distribution management
6
Journal of strategic marketing
6
Service business
6
Asia Pacific journal of marketing and logistics
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Information systems research : ISR
5
International journal of quality & reliability management
5
International journal of quality and service sciences
5
International journal of retail & distribution management
5
International journal of services and operations management : IJSOM
5
Journal of hospitality marketing & management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing theory and practice : JMTP
5
Technological forecasting & social change : an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Transportation research / E : an international journal
5
Information systems and e-business management : ISeB
4
International journal of electronic business : IJEB
4
International journal of services technology and management : IJSTM
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
The TQM journal : the international review of organizational improvement
4
Discussion paper / Centre for Economic Policy Research
3
International journal of electronic commerce : IJEC
3
International journal of electronic customer relationship management : IJECRM
3
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ECONIS (ZBW)
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1
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
2
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
3
The impact of digital sales channels on web sales : evidence from the USA's largest online retailers
Narayanaswamy, Ravi
;
Heiens, Richard A.
- In:
International journal of electronic marketing and …
12
(
2021
)
3
,
pp. 306-322
Persistent link: https://www.econbiz.de/10012598447
Saved in:
4
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
5
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
6
The impact of new e-retailer's policy information on post-purchase services towards customer satisfaction
Kennedy, E. Noble
;
Kundu, Goutam Kumar
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 360-389
Persistent link: https://www.econbiz.de/10014309744
Saved in:
7
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
8
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
9
Service quality of online transactions : the PayPal case
Assimakopoulos, Costas
;
Papaioannou, Eugenia
; …
- In:
International journal of electronic marketing and …
9
(
2018
)
4
,
pp. 378-397
Persistent link: https://www.econbiz.de/10011975074
Saved in:
10
An exploration of online shopping convenience dimensions and their associations with customer satisfaction
Palacios, Sergio
;
Jun, Minjoon
- In:
International journal of electronic marketing and …
11
(
2020
)
1
,
pp. 24-49
Persistent link: https://www.econbiz.de/10012199568
Saved in:
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