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~accessRights:"restricted"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Emotion
49
Consumer behaviour
23
Konsumentenverhalten
23
Tourism
21
Tourismus
21
Holiday behaviour
18
Tourism industry
18
Tourismuswirtschaft
18
Urlaubsverhalten
18
Customer satisfaction
16
Dienstleistungsqualität
9
Service quality
9
Tourism marketing
9
Tourismusmarketing
9
Beziehungsmarketing
5
Destination management
5
Destinationsmanagement
5
Hotel industry
5
Hotellerie
5
Relationship marketing
5
Satisfaction
5
Arbeitszufriedenheit
4
China
4
Cognition
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Emotional solidarity
4
Emotions
4
Job satisfaction
4
Kognition
4
Stress
4
Work stress
4
Australia
3
Australien
3
Brand management
3
Coronavirus
3
Customer service
3
Emotional experience
3
Experiment
3
Gastronomie
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International tourism
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Huan, Tzung-cheng
2
Alola, Uju Violet
1
An, Soyoung
1
Avci, Turgay
1
Cai, Xiaomei
1
Calderón Garcia, Haydée
1
Casadesús, Martí
1
Cervera-Taulet, Amparo
1
Chen, Hung-Bin
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Chen, Kuan-Ying
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Chiang, Tai-En
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Chiang, Tai-Ying
1
Choi, Chul-Jae
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Chou, Sheng-Fang
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Escobar Rivera, Dalilis
1
Fotiadis, Anestis K.
1
Gitto, Simone
1
Ham, Jeong-Min
1
Ho, Juei-Ling
1
Horng, Jeou-Shyan
1
Huang, Meijiao
1
Inocencio, Ma. Josephine E.
1
Irimiás, Anna
1
Lee, Bong Koo
1
Leong, Man Wai Aliana
1
Leung, Xi Y.
1
Liu, Chih-Hsing Sam
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Madamba, Jeanette Angeline Banzon
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Mak, Connie K. Y.
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Mancuso, Paolo
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Mehra, Payal
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Michalkó, Gábor
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Min, Dae-Gyu
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Mojicac, Loida E.
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Nayak, Jogendra Kumar
1
Okumus, Bendegul
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Olugbade, Olusegun A.
1
Rhee, Seung-Yoon
1
Sharma, Pramodita
1
Simon, Alexandra
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Journal of international trade & commerce
Tourism management perspectives : TMP
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
12
Service business
8
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Tourism review
4
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Total quality management & business excellence
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
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ECONIS (ZBW)
16
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1
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
2
Unexpected surprise : emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists
Mehra, Payal
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014283421
Saved in:
3
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
4
How do tourists with disabilities respond to service failure? : an application of affective events theory
Lee, Bong Koo
;
An, Soyoung
;
Suh, Jungho
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591875
Saved in:
5
Service encounter failure, negative destination emotion and behavioral intention : an experimental study of taxi service
Xu, Jing
;
Yan, Libo
;
Mak, Connie K. Y.
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209329
Saved in:
6
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
7
How emotional response mediates servicescape impact on post consumption outcomes : an application to opera events
Tubillejas-Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Tourism management perspectives : TMP
34
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012238248
Saved in:
8
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
Saved in:
9
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
10
Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet
;
Olugbade, Olusegun A.
;
Avci, Turgay
; …
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
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