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~isPartOf:"Journal of service management"
~subject:"Consumer behaviour"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Consumer behaviour
Customer satisfaction
35
Kundenzufriedenheit
35
Dienstleistungsqualität
27
Service quality
27
Konsumentenverhalten
26
Beziehungsmarketing
22
Relationship marketing
22
Satisfaction
7
Arbeitszufriedenheit
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Dienstleistungsmarketing
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Journal of service management
Journal of retailing and consumer services
267
International journal of hospitality management
143
Journal of business research : JBR
117
Journal of hospitality marketing & management
69
The journal of services marketing
67
Journal of travel and tourism marketing
66
International journal of contemporary hospitality management
52
Tourism management : research, policies, practice
44
Service business
39
Asia Pacific journal of marketing and logistics
38
The service industries journal
38
Services marketing quarterly
36
Tourism management perspectives : TMP
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of strategic marketing
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
25
Journal of air transport management
24
International journal of retail and distribution management
23
Journal of Islamic marketing
23
The international review of retail, distribution and consumer research
23
International journal of business excellence : IJBEX
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of vacation marketing
22
The TQM journal : the international review of organizational improvement
21
International journal of quality and service sciences
20
Journal of internet commerce
20
Psychology & marketing
20
The international journal of bank marketing : IJBM
20
International journal of quality & reliability management
19
International journal of electronic marketing and retailing : IJEMR
18
International journal of services, economics and management
18
Journal of service research
18
Journal of service theory and practice
17
European journal of marketing
16
Marketing intelligence & planning
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of bank marketing
15
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ECONIS (ZBW)
26
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1
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
2
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
3
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
4
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
5
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
6
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
9
Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
Otterbring, Tobias
- In:
Journal of service management
28
(
2017
)
2
,
pp. 284-304
Persistent link: https://www.econbiz.de/10011704038
Saved in:
10
The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
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