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Search: subject_exact:"Verbraucherzufriedenheit"
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Customer satisfaction
35
Kundenzufriedenheit
35
Dienstleistungsqualität
27
Service quality
27
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
22
Relationship marketing
22
Satisfaction
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Arbeitszufriedenheit
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2
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Journal of service management
Journal of retailing and consumer services
321
International journal of hospitality management
238
Journal of business research : JBR
181
Journal of hospitality marketing & management
107
Journal of travel and tourism marketing
105
The journal of services marketing
98
Tourism management : research, policies, practice
97
International journal of contemporary hospitality management
86
Service business
81
Tourism management perspectives : TMP
73
The service industries journal
70
SpringerLink / Bücher
64
Total quality management & business excellence
63
Journal of air transport management
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
53
Asia Pacific journal of marketing and logistics
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
Journal of strategic marketing
44
The TQM journal : the international review of organizational improvement
43
Journal of hospitality and tourism insights
42
International journal of quality & reliability management
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
Journal of Islamic marketing
35
International journal of services and operations management : IJSOM
33
Journal of vacation marketing
33
Psychology & marketing
33
The international journal of bank marketing : IJBM
32
International journal of business excellence : IJBEX
31
International journal of quality and service sciences
31
Industrial marketing management : the international journal for industrial and high-tech firms
30
International journal of services, economics and management
30
International journal of productivity and quality management : IJPQM
28
Technological forecasting & social change : an international journal
28
International review on public and non-profit marketing
27
Journal of internet commerce
27
International journal of bank marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
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ECONIS (ZBW)
35
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
5
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
Saved in:
9
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
10
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
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