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Search: subject_exact:"CRM (Customer Relationship Management)"
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Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
44
Kundenzufriedenheit
44
Holiday behaviour
30
Urlaubsverhalten
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Dienstleistungsqualität
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Tourism marketing
24
Tourismusmarketing
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Destinationsmanagement
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Tourism
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Tourismus
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Tourismuswirtschaft
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Airline
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Fluggesellschaft
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loyalty
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Hotel industry
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satisfaction
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destination loyalty
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Emotion
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Luftverkehr
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International tourism
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Internationaler Tourismus
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Han, Heesup
14
Hyun, Sunghyup Sean
5
Kim, Wansoo
5
Yu, Jongsik
5
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Chua, Bee-Lia
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Hwang, Jinsoo
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Kaushik, Arun Kumar
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Kim, Insin
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Kumar, Vikas
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Moon, Hyoungeun
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Cai, Liping A.
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Choi, Suh-hee
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Lee, Sanghyeop
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Tsai, Henry
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Tung, Vincent Wing Sun
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Ahn, Young-joo
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Aleshinloye, Kayode D.
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Badu-Baiden, Frank
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Chi, Xiaoting
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Journal of travel and tourism marketing
Journal of business research : JBR
479
Journal of retailing and consumer services
466
SpringerLink / Bücher
255
Industrial marketing management : the international journal for industrial and high-tech firms
243
International journal of hospitality management
190
The journal of services marketing
122
Journal of strategic marketing
100
The journal of business & industrial marketing
95
Journal of the Academy of Marketing Science
90
Journal of hospitality marketing & management
79
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
The service industries journal
77
Tourism management : research, policies, practice
77
Service business
76
The journal of product & brand management
73
Marketing intelligence & planning
70
Springer eBook Collection / Business and Economics
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service management
56
The journal of brand management : an international journal
56
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
55
Journal of marketing
54
Journal of retailing
53
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
52
Journal of service research
51
Services marketing quarterly
51
Technological forecasting & social change : an international journal
51
Psychology & marketing
47
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
44
Journal of promotion management : innovations in planning and applied research
44
International journal of production economics
43
Journal of business-to-business marketing
43
European journal of operational research : EJOR
42
European journal of marketing
41
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
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ECONIS (ZBW)
76
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11
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
12
Hotel data privacy : strategies to reduce customers' emotional violations, privacy concerns, and switching intention
Yu, Jongsik
;
Moon, Hyoungeun
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 215-227
Persistent link: https://www.econbiz.de/10013352876
Saved in:
13
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
14
How do tourists' memorable local gastronomy experiences and their personal gastronomic traits influence destination loyalty? : a fuzzy set approach
Badu-Baiden, Frank
;
Correia, Antónia
;
Kim, Seongseop
- In:
Journal of travel and tourism marketing
39
(
2022
)
5
,
pp. 501-515
Persistent link: https://www.econbiz.de/10013483074
Saved in:
15
When festitivity meets heritage site : co-developed experience through the lens of situated cognition
Wen, Huijun
;
Wong, IpKin Anthony
;
Fan, Yulan
;
Leong, …
- In:
Journal of travel and tourism marketing
39
(
2022
)
5
,
pp. 516-533
Persistent link: https://www.econbiz.de/10013483075
Saved in:
16
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
17
Emotional solidarity and destination loyalty amid the COVID-19 pandemic : a comparison of two scales
Woosnam, Kyle Maurice
;
Joo, Dongoh
;
Aleshinloye, Kayode D.
- In:
Journal of travel and tourism marketing
38
(
2021
)
6
,
pp. 541-553
Persistent link: https://www.econbiz.de/10012623374
Saved in:
18
The influence of perceived risks on yacht voyagers' service appraisals : evaluating customer-to-customer interaction as a risk dimension
Paker, Neslihan
;
Gök, Osman
- In:
Journal of travel and tourism marketing
38
(
2021
)
6
,
pp. 582-596
Persistent link: https://www.econbiz.de/10012623380
Saved in:
19
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
20
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
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