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Search: subject_exact:"CRM (Customer Relationship Management)"
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Beziehungsmarketing
73
Relationship marketing
73
Consumer behaviour
52
Konsumentenverhalten
52
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
29
Service quality
29
Holiday behaviour
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Urlaubsverhalten
27
Tourism marketing
21
Tourismusmarketing
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Brand image
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Markenimage
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Markenführung
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Destinationsmanagement
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Tourism
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Tourism industry
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Tourismus
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Tourismuswirtschaft
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Airline
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Fluggesellschaft
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loyalty
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Hotel industry
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Hotellerie
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satisfaction
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Tourismusregion
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Emotion
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Luftverkehr
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destination loyalty
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Confidence
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International tourism
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Internationaler Tourismus
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Han, Heesup
14
Hyun, Sunghyup Sean
5
Kim, Wansoo
5
Yu, Jongsik
5
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Chua, Bee-Lia
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Hwang, Jinsoo
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Kaushik, Arun Kumar
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Kim, Insin
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Kumar, Vikas
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Moon, Hyoungeun
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Back, Ki-Joon
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Cai, Liping A.
2
Choi, Suh-hee
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Koo, Bonhak
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Lam, Iok Keng Veronica
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Lee, Sanghyeop
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Tsai, Henry
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Tung, Vincent Wing Sun
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Agyeiwaah, Elizabeth
1
Ahn, Young-joo
1
Al-Ansi, Amr
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Aleshinloye, Kayode D.
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Badu-Baiden, Frank
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Barišić, Petra
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Berezan, Orie
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Bichler, Bernhard Fabian
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Bringas-Rábago, Nora L.
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Cai, Gangwei
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Chan, Ambrose Pak Ho
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Chang, Kuo-Chien
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Chen, Chun-Chu
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Cheng, Yi-Sung
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Chi, Xiaoting
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Chiang, Lanlung
1
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1
Chon, Kaye
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Correia, Antónia
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Journal of travel and tourism marketing
Journal of business research : JBR
468
Journal of retailing and consumer services
466
SpringerLink / Bücher
256
Industrial marketing management : the international journal for industrial and high-tech firms
241
International journal of hospitality management
190
The journal of services marketing
122
The journal of business & industrial marketing
95
Journal of strategic marketing
92
Journal of the Academy of Marketing Science
86
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
69
Marketing intelligence & planning
62
Journal of service management
56
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of service research
45
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
Springer eBook Collection
41
International journal of production economics
40
Journal of marketing analytics : JMA
38
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ECONIS (ZBW)
73
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
Investigation into the festival brand co-creation mechanism : extended application of the customer-based brand equity model
Chi, Xiaoting
;
Zhou, Heng
;
Cai, Gangwei
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
3
,
pp. 377-395
Persistent link: https://www.econbiz.de/10014513650
Saved in:
3
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
4
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
5
Airline and hotel loyalty programme diversity and choice : effects of personality, cultural, and socio-demographic factors
Su, Yu
;
Lee, Craig
;
Lovelock, Brent
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 653-677
Persistent link: https://www.econbiz.de/10014447621
Saved in:
6
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
7
Satellite fans' team identification, nostalgia, customer equity and revisit intention : symmetric and asymmetric analysis
Chiu, Weisheng
;
Wang, Fong Jia
;
Cho, Heetae
- In:
Journal of travel and tourism marketing
40
(
2023
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10014285205
Saved in:
8
How do tourists' memorable local gastronomy experiences and their personal gastronomic traits influence destination loyalty? : a fuzzy set approach
Badu-Baiden, Frank
;
Correia, Antónia
;
Kim, Seongseop
- In:
Journal of travel and tourism marketing
39
(
2022
)
5
,
pp. 501-515
Persistent link: https://www.econbiz.de/10013483074
Saved in:
9
When festitivity meets heritage site : co-developed experience through the lens of situated cognition
Wen, Huijun
;
Wong, IpKin Anthony
;
Fan, Yulan
;
Leong, …
- In:
Journal of travel and tourism marketing
39
(
2022
)
5
,
pp. 516-533
Persistent link: https://www.econbiz.de/10013483075
Saved in:
10
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
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