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~person:"Figlio, David N."
~person:"Rockoff, Jonah E."
~person:"Xu, Xun"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
24
Service quality
24
Consumer behaviour
9
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9
Lehrkräfte
9
School
9
Schule
9
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Figlio, David N.
Rockoff, Jonah E.
Xu, Xun
Han, Heesup
28
Propper, Carol
21
Prentice, Catherine
20
Siciliani, Luigi
20
Mattila, Anna S.
19
Prybutok, Victor R.
16
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
13
Knechel, W. Robert
13
Line, Nathaniel D.
13
Sreejesh, S.
13
Straume, Odd Rune
13
Zhang, Min
13
Bruhn, Manfred
12
Gursoy, Dogan
12
Klaus, Philipp
12
Quach, Sara
12
Lu, Susan Feng
11
Pathak, Parag A.
11
Roy, Sanjit
11
Shahin, Arash
11
Sharma, Piyush
11
Wong, IpKin Anthony
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Guchait, Priyanko
10
Gustafsson, Anders
10
Hanks, Lydia
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Hollebeek, Linda D.
10
Park, Jungkun
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Pittman, Jeffrey A.
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So, Kevin Kam Fung
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Sparks, Beverley
10
Wirtz, Jochen
10
Ali, Faizan
9
Antony, Jiju
9
Bilgihan, Anil
9
Brekke, Kurt R.
9
Das, Jishnu
9
Grégoire, Yany
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5
International journal of hospitality management
3
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2
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2
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1
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ECONIS (ZBW)
24
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1
Academic mobility in US public schools : evidence from nearly 3 million students
Austin, Wes
;
Figlio, David N.
;
Goldhaber, Daniel D.
; …
- In:
Journal of public economics
228
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014543758
Saved in:
2
The asymmetric role of perceived quality and perceived risk in consumers' Try-Before-You-Buy model acceptance intention
Xu, Xun
;
Jackson, Jonathan E.
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 455-479
Persistent link: https://www.econbiz.de/10014372836
Saved in:
3
Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun
;
Zhao, Yabing
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
Saved in:
4
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
5
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
6
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
7
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
8
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
Saved in:
9
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
10
Teacher applicant hiring and teacher performance : evidence from DC public schools
Jacob, Brian Aaron
;
Rockoff, Jonah E.
;
Taylor, Eric S.
; …
- In:
Journal of public economics
166
(
2018
),
pp. 81-97
Persistent link: https://www.econbiz.de/10012035923
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