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~accessRights:"restricted"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Theory"
~type_genre:"Book section"
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Beziehungsmarketing
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Dienstleistungsqualität
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Handbook of research on customer engagement
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Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
3
Innovation and shifting perspectives in management education
2
Strategies and tools for managing connected consumers
2
A handbook of management theories and models for office environments and services
1
Comparative advantage in the knowledge economy : a national and organizational resource
1
Data mining and analytics
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
Handbook of research on creating sustainable value in the global economy
1
Handbook of research on digital transformation management and tools
1
Health economics and healthcare reform : breakthroughs in research and practice
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
1
Networks in International Business : Managing Cooperatives, Franchises and Alliances
1
Rapid adoption of digital service technology
1
Research handbook on services management
1
Strategy and superior performance of micro and small businesses in volatile economies
1
Supply chain sustainability : modeling and innovative research frameworks
1
The Routledge handbook of service research insights and ideas
1
The synergy of business theory and practice : advancing the practical application of scholarly research
1
Zukunft verantwortungsvoll gestalten : Forschungsforum der österreichischen Fachhochschulen 2021
1
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The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
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2
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
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3
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
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4
A fresh look on determinants of online repurchase intention
Ir. Jagjeet Singh Sarban Singh
;
Omkar Dastane
;
Haba, …
- In:
Handbook of research on digital transformation …
,
(pp. 87-116)
.
2022
Persistent link: https://www.econbiz.de/10014438080
Saved in:
5
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
6
The role of online formative assessment in higher education : effectiveness and student satisfaction
Farrell, Wendy
;
Pattermann, Juliana
- In:
Zukunft verantwortungsvoll gestalten : Forschungsforum …
,
(pp. 141-155)
.
2022
Persistent link: https://www.econbiz.de/10013380879
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7
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
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8
Measuring student satisfaction of master level students : evidence from University of North Bengal
Datta, Kanchan
;
Firdous, Jannatul
- In:
Comparative advantage in the knowledge economy : a …
,
(pp. 195-208)
.
2021
Persistent link: https://www.econbiz.de/10012814253
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9
Service designing through Fuzzy Kano analysis in heritage tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
Supply chain sustainability : modeling and innovative …
,
(pp. 89-103)
.
2021
Persistent link: https://www.econbiz.de/10012387074
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10
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
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