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~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Search: subject:"Customer satisfaction"
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Complaint management
Dienstleistungsqualität
Customer satisfaction
7,128
Kundenzufriedenheit
5,590
Consumer behaviour
3,103
Service quality
3,079
Konsumentenverhalten
2,942
Relationship marketing
2,556
Beziehungsmarketing
2,507
Satisfaction
685
customer satisfaction
561
Online retailing
543
Online-Handel
543
Customer service
533
Holiday behaviour
514
Urlaubsverhalten
514
Job satisfaction
492
Arbeitszufriedenheit
482
Kundenservice
478
Emotion
414
Tourism
409
E-commerce
400
Electronic Commerce
399
Beschwerdemanagement
391
Brand management
382
Tourismus
381
Quality management
379
Markenführung
375
Brand image
368
satisfaction
362
Qualitätsmanagement
361
Markenimage
360
Viral marketing
358
Virales Marketing
357
Retail trade
352
Hotel industry
350
Hotellerie
347
Customer loyalty
346
Einzelhandel
339
Confidence
334
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Online availability
All
Undetermined
Free
1,100
Type of publication
All
Article
2,903
Book / Working Paper
33
Type of publication (narrower categories)
All
Article in journal
2,864
Aufsatz in Zeitschrift
2,864
Aufsatz im Buch
39
Book section
39
Conference paper
31
Konferenzbeitrag
31
Hochschulschrift
9
Aufsatzsammlung
3
Arbeitspapier
2
Case study
2
Fallstudie
2
Graue Literatur
2
Konferenzschrift
2
Non-commercial literature
2
Working Paper
2
Bibliografie
1
Lehrbuch
1
Textbook
1
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Language
All
English
2,923
German
13
Author
All
Han, Heesup
24
Prentice, Catherine
15
Mattila, Anna S.
11
Balaji, M. S.
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Quach, Sara
9
Roy, Sanjit
9
Söderlund, Magnus
9
Bilgihan, Anil
8
Gong, Taeshik
8
Grégoire, Yany
8
Gustafsson, Anders
8
Prybutok, Victor R.
8
Sparks, Beverley
8
Xu, Xun
8
Ali, Faizan
7
Guchait, Priyanko
7
Gursoy, Dogan
7
Jebarajakirthy, Charles
7
Lee, Jin-soo
7
Mainardes, Emerson Wagner
7
Shahin, Arash
7
Su, LuJun
7
Wu, Luorong
7
Yi, Youjae
7
Cai, Ruiying
6
Chua, Bee-Lia
6
Fernandes, Teresa
6
Izogo, Ernest Emeka
6
Jaiswal, Deepak
6
Kant, Rishi
6
Kim, Jinkyung Jenny
6
Liu, Chih-Hsing
6
McColl-Kennedy, Janet R.
6
Medeiros, Denise Dumke de
6
Melo, Fagner José Coutinho de melo
6
Prybutok, Gayle
6
Roberts-Lombard, Mornay
6
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Institution
All
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
IGI Global
1
Nomos Verlagsgesellschaft
1
Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
156
Journal of business research : JBR
103
The journal of services marketing
74
Journal of hospitality marketing & management
66
Service business
58
International journal of contemporary hospitality management
52
The service industries journal
52
Total quality management & business excellence
52
Journal of air transport management
47
Journal of travel and tourism marketing
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Services marketing quarterly
46
Tourism management : research, policies, practice
41
The TQM journal : the international review of organizational improvement
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
International journal of quality & reliability management
33
International journal of services and operations management : IJSOM
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
28
Journal of service management
28
International journal of services, economics and management
27
Journal of hospitality and tourism insights
24
Journal of service research
23
International journal of business excellence : IJBEX
22
Journal of service theory and practice
22
Journal of strategic marketing
22
The international journal of bank marketing : IJBM
22
Tourism management perspectives : TMP
22
International journal of productivity and quality management : IJPQM
21
Journal of Islamic marketing
20
International journal of electronic marketing and retailing : IJEMR
19
Quality management journal : QMJ
19
Journal of internet commerce
18
Journal of service research : JSR
17
International review on public and non-profit marketing
16
Journal of service theory and practice : JSTP
16
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
16
Technological forecasting & social change : an international journal
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
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ECONIS (ZBW)
2,936
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1
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10
of
2,936
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date (oldest first)
1
Customer
satisfaction
and internal control
Chen, Ting
;
Liu, Xiaotao Kelvin
;
Wan, Chi
;
Wang, Yakun
- In:
Journal of management accounting research : JMAR
36
(
2024
)
1
,
pp. 27-53
Persistent link: https://www.econbiz.de/10014507695
Saved in:
2
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik
;
Taneja, Udita
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
Saved in:
5
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
6
Customer
satisfaction
and loyalty for online food services provider in India : an empirical study
Sinha, Anand Prasad
;
Srivastava, Praveen Ranjan
; …
- In:
Vision : the journal of business perspective
28
(
2024
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
Saved in:
7
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
8
S-O-R based experiential framework for measuring in-store
customer
satisfaction
in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
9
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
10
The effect of reliability and empathy on
customer
satisfaction
: a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
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