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~subject:"Customer satisfaction"
~subject:"Duopol"
~subject:"Service quality"
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Customer satisfaction
Duopol
Service quality
Switching behaviour
260
Wechselverhalten
260
Consumer behaviour
131
Konsumentenverhalten
131
Switching costs
105
Theorie
90
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90
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71
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71
switching costs
63
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46
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42
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38
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36
Switching cost
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22
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switching cost
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Switching Costs
13
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12
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12
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11
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11
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Bang, Nguyen
2
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2
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2
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2
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2
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Al-Karaghouli, Wafi
1
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Arun Kumar Tarofder
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1
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1
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1
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1
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Inventi impact: retailing & consumer services
3
Journal of retailing and consumer services
3
Information economics and policy : IEP
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
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2
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2
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1
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1
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1
Corporate reputation review
1
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1
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1
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1
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1
International journal of business excellence : IJBEX
1
International journal of industrial organization
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International review of economics & finance : IREF
1
Journal of Asia Business Studies
1
Journal of customer behaviour
1
Journal of economic behavior & organization : JEBO
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of health economics
1
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1
Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
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Journal of service theory and practice : JSTP
1
Management information systems : mis quarterly
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Punitive
switching
costs
and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
Saved in:
3
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
4
Competition and market dynamics in duopoly : the effect of
switching
costs
Yang, Yang
;
Wu, Cheng-Hung
- In:
OR spectrum : quantitative approaches in management
46
(
2024
)
1
,
pp. 211-235
Persistent link: https://www.econbiz.de/10014519171
Saved in:
5
Time-locked free trial strategy in duopoly markets with
switching
costs
Wang, Haiping
;
Lin, Jun
;
Ran, Lun
- In:
4OR : quarterly journal of the Belgian, French and …
21
(
2023
)
4
,
pp. 639-681
Persistent link: https://www.econbiz.de/10014451398
Saved in:
6
The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
Georgiou, Maria
;
Daskou, Sofia
;
Anastasiou, Athanasios
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1872-1898
Persistent link: https://www.econbiz.de/10014470748
Saved in:
7
Exploring the switching intention of patients to e-health consultations platforms : blending inertia with push–pull–mooring framework
Dogra, Nikita
;
Bakshi, Shuchita
;
Gupta, Anil
- In:
Journal of Asia Business Studies
17
(
2023
)
1
,
pp. 15-37
Persistent link: https://www.econbiz.de/10014335336
Saved in:
8
Switching cost, network externality and platform competition
He, Wei
;
Li, Mingzhi
;
Zheng, Jie
- In:
International review of economics & finance : IREF
84
(
2023
),
pp. 428-443
Persistent link: https://www.econbiz.de/10014364086
Saved in:
9
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
10
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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