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~subject:"Customer satisfaction"
~subject:"Theorie"
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Search: subject_exact:"Kundennähe"
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Customer satisfaction
Theorie
Beziehungsmarketing
8,241
Relationship marketing
8,241
Consumer behaviour
4,346
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4,346
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2,397
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1,801
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1,801
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1,395
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1,395
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1,062
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1,062
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1,053
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855
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855
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844
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838
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828
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826
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694
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682
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658
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617
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582
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564
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521
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511
Emotion
452
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445
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442
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Han, Heesup
27
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11
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9
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9
Mattila, Anna S.
9
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9
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8
Balaji, M. S.
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8
Wong, IpKin Anthony
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Homburg, Christian
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Hwang, Jinsoo
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Kim, Wansoo
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So, Kevin Kam Fung
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Tanford, Sarah
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Cai, Ruiying
6
Fatma, Mobin
6
Foscht, Thomas
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Gil Saura, Irene
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Hollebeek, Linda D.
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Izogo, Ernest Emeka
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Japutra, Arnold
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Johnson, Lester W.
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Rahman, Zillur
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Thurasamy Ramayah
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Journal of retailing and consumer services
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Tourism management : research, policies, practice
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The service industries journal
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Springer eBook Collection / Business and Economics
34
International journal of contemporary hospitality management
33
Asia Pacific journal of marketing and logistics
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
27
Services marketing quarterly
26
European journal of operational research : EJOR
24
Total quality management & business excellence
24
Industrial marketing management : the international journal for industrial and high-tech firms
23
Journal of service management
22
The TQM journal : the international review of organizational improvement
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of hospitality and tourism insights
20
Journal of the Academy of Marketing Science
20
The journal of business & industrial marketing
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Journal of service research
18
Tourism management perspectives : TMP
18
The international journal of bank marketing : IJBM
17
International journal of business excellence : IJBEX
16
International journal of quality and service sciences
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of marketing
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Journal of service research : JSR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Marketing intelligence & planning
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Psychology & marketing
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The international review of retail, distribution and consumer research
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European journal of marketing
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International journal of production research
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ECONIS (ZBW)
2,696
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1
LP relaxation and dynamic programming enhancing VNS for the multiple knapsack problem with setup
Masmoudi, Malek
;
Adouani, Yassine
;
Jarboui, Bassem
- In:
International transactions in operational research : a …
31
(
2024
)
3
,
pp. 1890-1916
Persistent link: https://www.econbiz.de/10014470626
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2
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad
;
Kler, Arshan
;
Nafees, Lubna
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
Saved in:
3
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
4
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
7
QR code m-payment from a customer experience perspective
Eren, Berrin Arzu
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 106-121
Persistent link: https://www.econbiz.de/10014479204
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8
The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam
;
Esmaeilpour, Reza
;
Akbari, Mohsen
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
Saved in:
9
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
10
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
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