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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Emotion
4,398
Consumer behaviour
1,663
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1,663
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449
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449
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Guchait, Priyanko
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Qu, Hailin
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Vinh Van Thai
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3
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2
Altinay, Levent
2
Amin, Muslim
2
Arici, Hasan Evrim
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2
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2
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2
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International journal of hospitality management
43
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23
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11
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9
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of health organization and management
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Technological forecasting & social change : an international journal
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Australasian marketing journal
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of consumer marketing
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Journal of global marketing
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Journal of international trade & commerce
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Journal of service research : JSR
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ECONIS (ZBW)
298
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1
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
2
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
3
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
4
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju
;
Zhang, Ruoxi
;
Li, Jia-Min
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
Saved in:
7
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
8
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
9
Customer perceived quality of life in provider value cocreation : the mediating role of customer value cocreation and the moderating role of customer emotions
Islam, Shahidul
;
Nazlida Muhamad
;
Rokonuzzaman, Md
; …
- In:
Journal of consumer behaviour
23
(
2024
)
1
,
pp. 186-202
Persistent link: https://www.econbiz.de/10014468182
Saved in:
10
Effects of professional commitment, commitment to ethics, internal locus of control and emotional intelligence on the ability to detect fraud through reduced audit quality behavior...
Yulianti, Yulianti
;
Zarkasyi, Mohammad Wahyudin
; …
- In:
Journal of Islamic accounting and business research
15
(
2024
)
3
,
pp. 385-401
Persistent link: https://www.econbiz.de/10014520170
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