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Search: subject:"Service quality"
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Konsumentenverhalten
Service quality
7,245
Dienstleistungsqualität
7,159
Customer satisfaction
2,820
Kundenzufriedenheit
2,807
Consumer behaviour
2,226
Beziehungsmarketing
1,798
Relationship marketing
1,798
Qualitätsmanagement
980
Quality management
977
Financial audit
932
Wirtschaftsprüfung
932
Hospital
730
Krankenhaus
730
Health care
653
Gesundheitsversorgung
649
Customer service
564
Kundenservice
563
Gesundheitswesen
537
Health care system
536
Dienstleistungssektor
508
Service industry
507
service quality
482
Product quality
457
Produktqualität
457
Beschwerdemanagement
417
Complaint management
417
Hotel industry
376
Hotellerie
376
Online retailing
340
Online-Handel
340
E-commerce
323
Electronic Commerce
320
Emotion
299
Satisfaction
280
Patients
273
Patienten
272
customer satisfaction
267
Einzelhandel
262
Retail trade
262
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686
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2,196
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30
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2,165
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2,165
Aufsatz im Buch
33
Book section
33
Conference paper
19
Konferenzbeitrag
19
Graue Literatur
7
Non-commercial literature
7
Arbeitspapier
6
Hochschulschrift
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6
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2
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2
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1
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1
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English
2,217
German
9
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Han, Heesup
20
Mattila, Anna S.
16
Line, Nathaniel D.
13
Prentice, Catherine
11
Gong, Taeshik
10
Gursoy, Dogan
10
Hanks, Lydia
10
Klaus, Philipp
10
Sreejesh, S.
10
Gustafsson, Anders
9
Hollebeek, Linda D.
9
Prybutok, Victor R.
9
Quach, Sara
9
Xu, Xun
9
Balaji, M. S.
8
Bilgihan, Anil
8
Harun, Ahasan
8
Park, Jungkun
8
Lu, Lu
7
McColl-Kennedy, Janet R.
7
Wu, Hung-Che
7
Wu, Luorong
7
Ali, Faizan
6
Amin, Muslim
6
Cai, Ruiying
6
Huan, Tzung-cheng
6
Jebarajakirthy, Charles
6
Kim, Jinkyung Jenny
6
Lee, Seonjeong
6
Liu, Chih-Hsing
6
Rather, Raouf Ahmad
6
Wong, IpKin Anthony
6
Ahn, Jiseon
5
Cobanoglu, Cihan
5
El-Manstrly, Dahlia
5
Fan, Alei
5
Fernandes, Teresa
5
Fong, Lawrence Hoc Nang
5
Grewal, Dhruv
5
Jeong, Miyoung
5
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IGI Global
1
Springer Fachmedien Wiesbaden
1
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Journal of retailing and consumer services
193
International journal of hospitality management
145
Journal of business research : JBR
88
The journal of services marketing
72
Journal of hospitality marketing & management
56
International journal of contemporary hospitality management
52
Journal of travel and tourism marketing
46
The service industries journal
40
Services marketing quarterly
38
Service business
34
Asia Pacific journal of marketing and logistics
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Tourism management : research, policies, practice
24
Journal of air transport management
22
Total quality management & business excellence
22
Journal of service management
21
International journal of quality and service sciences
20
Journal of service research
20
Journal of service research : JSR
20
The TQM journal : the international review of organizational improvement
20
Journal of hospitality and tourism insights
18
Journal of internet commerce
18
The international journal of bank marketing : IJBM
18
International journal of quality & reliability management
17
International journal of services, economics and management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Technological forecasting & social change : an international journal
17
Journal of Islamic marketing
16
Journal of strategic marketing
15
International journal of bank marketing
14
International journal of business excellence : IJBEX
14
International journal of electronic marketing and retailing : IJEMR
14
Marketing intelligence & planning
14
International journal of retail and distribution management
13
Journal of service theory and practice
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
Quality management journal : QMJ
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
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ECONIS (ZBW)
2,226
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1
Exploring online consumer reviews of customized apparel products
Shin, Eonyou
;
Kincade, Doris H.
;
Han, Jinhee
- In:
Journal of fashion marketing and management
28
(
2024
)
1
,
pp. 139-160
Persistent link: https://www.econbiz.de/10014495507
Saved in:
2
How new technology impacts airport's
service
quality
and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
3
Measuring customer satisfaction in electronic commerce : the impact of e-
service
quality
and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
4
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
5
The influence of library
service
quality
, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
Saved in:
6
Mobile commerce applications
service
quality
in enhancing customer loyalty intention : mediating role of customer satisfaction
Nurul Fazleen Mohd Zariman
;
Norshima Humaidi
;
Muhammad …
- In:
Journal of financial services marketing
28
(
2023
)
4
,
pp. 649-663
Persistent link: https://www.econbiz.de/10014479008
Saved in:
7
A multidimensional and hierarchical model of banking services and behavioral intentions of customers
Hossain, Md. Alamgir
;
Jahan, Nusrat
;
Kim, Minho
- In:
International journal of emerging markets
18
(
2023
)
4
,
pp. 845-867
Persistent link: https://www.econbiz.de/10014333582
Saved in:
8
Impact of E-
service
quality
on customer satisfaction : a study of internet banking for general and maritime services in Nigeria
Ighomereho, Ogheneochuko Salome
;
Afolabi, Taofeek Sola
; …
- In:
Journal of financial services marketing
28
(
2023
)
3
,
pp. 488-501
Persistent link: https://www.econbiz.de/10014336229
Saved in:
9
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
10
A comparison between E-TailQ and ES-Qual for measuring e-
service
quality
in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
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