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~isPartOf:"Asia Pacific business review"
~isPartOf:"The journal of services marketing"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Search: subject_exact:"Customer value"
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Kundenzufriedenheit
Service quality
Customer value
19
Kundenwert
18
Beziehungsmarketing
15
Relationship marketing
15
Betriebliche Wertschöpfung
13
Value creation
13
Customer integration
10
Kundenintegration
10
Customer satisfaction
8
Dienstleistungsqualität
6
Consumer behaviour
5
Konsumentenverhalten
5
Value co-creation
5
Dienstleistung
4
Services
4
Vulnerability
4
Co-creation
3
Customer service
3
Kundenservice
3
Service-Dominant Logic
3
Service-dominant logic
3
Customer participation
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Perceived value
2
Qualitative Methode
2
Qualitative method
2
Qualitative research
2
Satisfaction
2
Service encounter
2
Service industry
2
Service management
2
Social values
2
Soziale Werte
2
Value cocreation
2
Accompanying customers
1
Animal companions
1
Arbeitskräfte
1
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Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Bhatti, Waheed Akbar
1
Bordian, Mariia
1
Bucic, Tania
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Del Chiappa, Giacomo
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Gil-Saura, Irena
1
Glowik, Mario
1
Grace, Debra
1
Guo, Lin
1
Hau Nguyen Le
1
Hollebeek, Linda D.
1
Hu, Xiaoping
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Le Nguyen Hau
1
Li, Xi
1
Lo Iacono, Joseph
1
Luu, Ngoc
1
Manthiou, Aikaterini
1
Ngo, Liem Viet
1
Nguyen, Dung Tien
1
Pham Hung Cuong
1
Tang, Chuanyi
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
Xu, Hangjun
1
Šerić, Maja
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Asia Pacific business review
The journal of services marketing
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
14
Journal of business research : JBR
12
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Service business
6
International journal of services and operations management
5
Journal of service management
5
Tourism management : research, policies, practice
5
Cogent business & management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
3
Management decision : MD
3
Expert journal of marketing
2
Faculty & research / Insead : working paper series
2
International journal of bank marketing
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal for global business advancement : JGBA
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ECONIS (ZBW)
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1
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
2
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
3
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
4
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
5
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
6
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
7
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
8
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
9
Outcome versus process value in service delivery
Luu, Ngoc
;
Le Nguyen Hau
;
Ngo, Liem Viet
;
Bucic, Tania
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 630-642
Persistent link: https://www.econbiz.de/10011635042
Saved in:
10
Value creation : an internal customers' perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
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