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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Referral marketing"
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Emotion
Kundenzufriedenheit
Viral marketing
69
Virales Marketing
69
Consumer behaviour
47
Konsumentenverhalten
47
Customer satisfaction
23
Internet marketing
23
Online-Marketing
23
Beziehungsmarketing
22
Relationship marketing
22
Social Web
22
Social web
22
Hotel industry
17
Hotellerie
17
Brand image
14
Dienstleistungsqualität
14
Markenimage
14
Service quality
14
Brand management
13
Markenführung
13
Online retailing
10
Online-Handel
10
Confidence
8
Vertrauen
8
Beschwerdemanagement
7
Complaint management
7
social media
7
Gastgewerbe
6
Hospitality industry
6
Tourism
6
Tourismus
6
Gastronomie
5
Personalisierung
5
Personalization
5
Restaurant industry
5
Word-of-mouth
5
Brand
4
Customer integration
4
Data Mining
4
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26
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26
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26
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English
26
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Bilgihan, Anil
2
Saleem, Muhammad Abid
2
Yaseen, Asif
2
Aakash, Aakash
1
Abbas, Jawad
1
Abubakar, Binta
1
Aggarwal, Anu Gupta
1
Ai, Jin
1
Alrawadieh, Zaid
1
Anusree, M. R.
1
Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Casidy, Riza
1
Chi, Oscar Hengxuan
1
Chinelato, Flavia Braga
1
Choi, Jihee
1
Chou, Sheng-Fang
1
Christodoulidou, Natasa
1
Cobanoglu, Cihan
1
Connolly, Daniel J.
1
Dinçer, Mithat Zeki
1
Dwivedi, Abhishek
1
Fernandes, Filipa
1
Fernandes, Teresa
1
Ghosh, Tathagata
1
Guerreiro, João Pedro Silva Martins
1
Horng, Jeou-Shyan
1
Hussin, Nazimah
1
Hwang, Jinsoo
1
Hwang, Yoo Hee
1
Johnson, Lester W.
1
Joo, Young Min
1
Kim, Eojina
1
Kim, Heather Markham
1
Leckie, Civilai
1
Lee, Heng Wei
1
Lee, JungHoon
1
Lee, Myong Jae
1
Lee, Sanggun
1
Liu, Chih-Hsing
1
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Asia Pacific journal of marketing and logistics
Journal of hospitality marketing & management
Journal of retailing and consumer services
46
International journal of hospitality management
30
Journal of business research : JBR
29
Tourism management : research, policies, practice
20
International journal of contemporary hospitality management
16
Journal of travel and tourism marketing
16
Psychology & marketing
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Cogent business & management
11
The journal of services marketing
11
The journal of product & brand management
10
European journal of marketing : EJM
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Service business
7
The service industries journal
7
Journal of service management
6
The TQM journal : the international review of organizational improvement
6
International journal of electronic marketing and retailing : IJEMR
5
International journal of internet marketing and advertising : IJIMA
5
International journal of leisure and tourism marketing : IJLTM
5
Journal of electronic commerce research : JECR
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing management : MM
5
Journal of strategic marketing
5
Services marketing quarterly
5
The international review of retail, distribution and consumer research
5
The journal of brand management : an international journal
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
4
International journal of quality and service sciences
4
International journal of retail and distribution management
4
International journal of services and operations management
4
International journal of technology marketing : IJTMkt
4
Journal of destination marketing & management
4
Journal of global marketing
4
Journal of hospitality and tourism insights
4
Journal of marketing
4
Journal of marketing communications
4
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ECONIS (ZBW)
26
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1
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
2
Differences between robot servers and human servers in brand modernity, brand love and behavioral intentions in the restaurant industry
Kim, Heather Markham
;
Abbas, Jawad
;
Ul Haq, Muhammad Zia
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
7
,
pp. 1774-1788
Persistent link: https://www.econbiz.de/10014315894
Saved in:
3
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
4
Antecedents and consequences of new technology application behavior on word of mouth : the moderating roles of perceived interactivity
Liu, Chih-Hsing
;
Horng, Jeou-Shyan
;
Chou, Sheng-Fang
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 872-898
Persistent link: https://www.econbiz.de/10013357143
Saved in:
5
How features embedded in eWOM predict hotel guest satisfaction : an application of artificial neural networks
Aakash, Aakash
;
Tandon, Abhishek
;
Aggarwal, Anu Gupta
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 486-507
Persistent link: https://www.econbiz.de/10012549271
Saved in:
6
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
7
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
8
Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
Saved in:
9
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
10
Categorizing peer-to-peer review site features and examining their impacts on room sales
Ai, Jin
;
Chi, Oscar Hengxuan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 862-881
Persistent link: https://www.econbiz.de/10012176721
Saved in:
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