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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Reihe Tagungsberichte / Thüringer Staatskanzlei"
~isPartOf:"Total quality management & business excellence"
~subject:"Omni-channel retailing"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Omni-channel retailing
Relationship marketing
Qualitätsmanagement
249
Quality management
248
Dienstleistungsqualität
48
Service quality
48
Standardisierung
37
Standardization
37
Firm performance
36
Unternehmenserfolg
36
quality management
35
Lean Management
33
Lean management
33
Bibliometrics
29
Bibliometrie
29
Product quality
28
Produktqualität
28
Performance measurement
26
Performance-Messung
26
Customer satisfaction
25
Kundenzufriedenheit
25
Lean Production
23
Lean production
23
Industrie
21
KMU
21
Manufacturing industries
21
SME
21
Six Sigma
21
total quality management
21
Business process management
17
Prozessmanagement
17
ISO 9001
16
Lieferkette
16
Supply chain
16
service quality
15
Lean Six Sigma
14
TQM
14
Beziehungsmarketing
13
Einführung
13
Employee suggestion system
13
Implementation
13
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3
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11
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3
Collection of articles of several authors
3
Conference proceedings
3
Government document
3
Graue Literatur
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3
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English
11
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3
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Görgmaier, Dietmar
3
Ahn, Jongchang
1
Albuquerque, André Philippi Gonzaga de
1
Anil, Anu P.
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chan, Ya-Hui
1
Chen, Tser-yieth
1
Deng, Ssu
1
Fargnoli, Mario
1
Haber, Nicolas
1
Kim, Myung Kyo
1
Kirgizov, Ulugbek Abdumalikovich
1
Kwak, Choonjong
1
Lee, Sheng Yen
1
Lin, Shu-Ping
1
Liu, Yuying
1
López-Gamero, María D.
1
Medeiros, Denise Dumke de
1
Molina Azorín, José Francisco
1
Oliveira, Lucas Ambrósio Bezerra de
1
Pereira-Moliner, Jorge
1
Sakao, Tomohiko
1
Satish, K. P.
1
Sheu, Chwen
1
Solberg Søilen, Klaus
1
Suaini Sura
1
Sun, Xiaojing
1
Tarí, Juan José
1
Tontini, Gerson
1
Wen, Decheng
1
Wu, Hsueh Ling
1
Yang, Chenlung
1
Yeh, Tsai-lien
1
Zanchett, Ricardo
1
Zang, Luning
1
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Thüringen / Landesregierung
3
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Deutsch-Französische Unternehmertage <1, 1996, Rudolstadt>
1
Deutsch-Niederländisch-Österreichischer Unternehmerinnentag Neue Märkte und Qualitätsoffensive <1996, Gotha>
1
Published in...
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Asia Pacific journal of marketing and logistics
Reihe Tagungsberichte / Thüringer Staatskanzlei
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of quality & reliability management
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
2
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ECONIS (ZBW)
14
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14
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1
Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning
;
Liu, Yuying
;
Sun, Xiaojing
;
Wen, Decheng
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 170-201
Persistent link: https://www.econbiz.de/10014513347
Saved in:
2
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Wu, Hsueh Ling
;
Deng, Ssu
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
Saved in:
3
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
4
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
5
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
6
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
7
Integrating QFD for product-service systems with the Kano model and fuzzy AHP
Haber, Nicolas
;
Fargnoli, Mario
;
Sakao, Tomohiko
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 929-954
Persistent link: https://www.econbiz.de/10012256673
Saved in:
8
The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura
;
Ahn, Jongchang
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
Saved in:
9
Enhancing customer satisfaction through total quality management practices : an empirical examination
Anil, Anu P.
;
Satish, K. P.
- In:
Total quality management & business excellence
30
(
2019
)
14
,
pp. 1528-1548
Persistent link: https://www.econbiz.de/10012199902
Saved in:
10
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
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