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~isPartOf:"Australian journal of management"
~isPartOf:"Psychology & marketing"
~isPartOf:"The international journal of human resource management"
~language:"eng"
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Dienstleistungsberufe
9
Service workers
9
Arbeitsleistung
3
Arbeitszufriedenheit
3
Beziehungsmarketing
3
Customer satisfaction
3
Job performance
3
Job satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
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USA
3
United States
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China
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Dienstleistungsqualität
2
Dienstleistungssektor
2
Hotel industry
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Hotellerie
2
Service industry
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Service quality
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job satisfaction
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Arbeitsbedingungen
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Arbeitskräfte
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Australia
1
Australien
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Befragung
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Beschwerdemanagement
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Bewertung
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Burnout
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Consumer behaviour
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Consumer motivation
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Creativity
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Customer service
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Einzelhandel
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Emotion
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Artis, Andrew
1
Brown, Tom
1
Chen, Ziguang
1
Coelho, Filipe
1
Harris, Eric G.
1
Hu, Qing
1
Humborstad, Bjarte
1
Humborstad, Sut I. Wong
1
Huo, Yuanyuan
1
Jones, Michael A.
1
Kwortnik Jr., Robert J.
1
Lages, Cristiana R.
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Lam, Wing
1
Lynn, Michael
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Reynolds, Kristy E.
1
Ringer, Allison
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Robertson, Nichola
1
Rotman, Jeffrey
1
Sousa, Carlos M. P.
1
Sturman, Michael C.
1
Sun, Hongwei
1
Söderlund, Magnus
1
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1
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Australian journal of management
Psychology & marketing
The international journal of human resource management
The journal of services marketing
12
Discussion paper series / IZA
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
CESifo Working Paper Series
2
Employee relations
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Routledge studies on civil society in Asia
2
Services marketing quarterly
2
The American economic review
2
The Oxford handbook of offshoring and global employment
2
The Oxford handbook of work and organization
2
The emotional organization : passions and power
2
Applied economics
1
Asia Pacific journal of marketing and logistics
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Personality and the creativity of frontline service employees : linear and curvilinear effects
Coelho, Filipe
;
Lages, Cristiana R.
;
Sousa, Carlos M. P.
- In:
The international journal of human resource management
29
(
2018
)
17
,
pp. 2580-2607
Persistent link: https://www.econbiz.de/10011950935
Saved in:
3
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
4
New insights into the climate-attitudes-outcome framework : empirical evidence from the Australian service sector
Mathies, Christine
;
Ngo, Liem Viet
- In:
Australian journal of management
39
(
2014
)
3
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010422030
Saved in:
5
Exploring the role of productivity propensity in frontline employee performance : its relationship with customer orientation and important outcomes
Harris, Eric G.
;
Brown, Tom
;
Mowen, John C.
;
Artis, Andrew
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 171-183
Persistent link: https://www.econbiz.de/10010341746
Saved in:
6
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
7
Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang
;
Sun, Hongwei
;
Lam, Wing
;
Hu, Qing
;
Huo, …
- In:
The international journal of human resource management
23
(
2012
)
4
,
pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
Saved in:
8
Voluntary tipping and the selective attraction and retention of service workers in the USA : an application of the ASA model
Lynn, Michael
;
Kwortnik Jr., Robert J.
;
Sturman, Michael C.
- In:
The international journal of human resource management
22
(
2011
)
9
,
pp. 1887-1901
Persistent link: https://www.econbiz.de/10009234580
Saved in:
9
Implementation of empowerment in Chinese high power-distance organizations
Humborstad, Sut I. Wong
;
Humborstad, Bjarte
;
Whitfield, …
- In:
The international journal of human resource management
19
(
2008
)
7
,
pp. 1349-1364
Persistent link: https://www.econbiz.de/10003760801
Saved in:
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