//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Business horizons"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
288
Relationship marketing
288
Consumer behaviour
103
Konsumentenverhalten
103
Theorie
69
Theory
69
Dienstleistungsqualität
63
Service quality
63
Deutschland
62
Germany
62
Customer satisfaction
61
Kundenzufriedenheit
61
Customer value
32
Kundenwert
32
Lieferantenmanagement
29
Supplier relationship management
29
Kundenmanagement
28
Customer integration
27
Dienstleistungssektor
27
Kundenintegration
27
Service industry
27
Customer service
25
Kundenservice
25
Marketing management
24
Marketingmanagement
24
Social Web
24
Social web
24
Beschwerdemanagement
20
Complaint management
20
Dienstleistung
20
Brand management
19
Markenführung
19
Kundenbindung
18
Kundenorientierung
17
Estimation
16
Schätzung
16
Beziehungsmanagement
15
E-commerce
15
Electronic Commerce
15
Internet marketing
15
more ...
less ...
Online availability
All
Undetermined
79
Free
1
Type of publication
All
Article
185
Book / Working Paper
106
Type of publication (narrower categories)
All
Article in journal
185
Aufsatz in Zeitschrift
185
Hochschulschrift
103
Thesis
97
Bibliografie enthalten
14
Bibliography included
14
Case study
11
Fallstudie
11
Conference paper
4
Konferenzbeitrag
4
Collection of articles of several authors
3
Sammelwerk
3
Graue Literatur
2
Non-commercial literature
2
Aufsatzsammlung
1
Company information
1
Conference proceedings
1
Firmeninformation
1
Interview
1
Konferenzschrift
1
more ...
less ...
Language
All
English
190
German
102
Author
All
Eisingerich, Andreas B
7
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Parasuraman, A.
4
Pitt, Leyland F.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Berry, Leonard L.
3
Berthon, Pierre R.
3
Campbell, Colin L.
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Jap, Sandy D.
3
Lemon, Katherine N.
3
Malthouse, Edward C.
3
McColl-Kennedy, Janet R.
3
Mengue Nkoa, Clément U.
3
Merlo, Omar
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Watson, Richard T.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bagusat, Ariane
2
Bauer, Hans H.
2
Bell, Simon J.
2
Benoit, Sabine
2
Berman, Barry
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Ferraro, Carla
2
Flynn, Andrea Godfrey
2
Ford, Robert C.
2
more ...
less ...
Institution
All
Deutschland / Bundeswehr / Universität Hamburg
1
Published in...
All
Business horizons
Gabler Edition Wissenschaft
Journal of service research : JSR
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
297
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
Psychology & marketing
100
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Springer eBook Collection / Business and Economics
72
Journal of financial services marketing : JFSM
70
more ...
less ...
Source
All
ECONIS (ZBW)
291
Showing
1
-
10
of
291
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Building a competitive advantage based on transparency : when and why does transparency matter for corporate social responsibility?
Liu, Yeyi
;
Heinberg, Martin
;
Huang, Xuan
;
Eisingerich, …
- In:
Business horizons
66
(
2023
)
4
,
pp. 517-527
Persistent link: https://www.econbiz.de/10014333502
Saved in:
2
Exploring the changing role of brand archetypes in customer-brand relationships : why try to be a hero when your brand can be more?
Merlo, Omar
;
Eisingerich, Andreas B
;
Gillingwater, Richard
- In:
Business horizons
66
(
2023
)
5
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014382987
Saved in:
3
Loyalty or lethargy? : keeping sellers committed, not entrenched
Jelinek, Ronald
- In:
Business horizons
64
(
2021
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10012494566
Saved in:
4
Managing your most loyal customer relationships
Larson, John A.
;
Jaworski, Bernard J.
;
Larson, Jack
- In:
Business horizons
64
(
2021
)
1
,
pp. 141-147
Persistent link: https://www.econbiz.de/10012494576
Saved in:
5
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
6
The differential treatment of women during service recovery : how perceived social power affects consumers' postfailure compensation
Cummings, Krista Hill
;
Seitchik, Allison E.
- In:
Business horizons
63
(
2020
)
5
,
pp. 647-658
Persistent link: https://www.econbiz.de/10012301448
Saved in:
7
From data to action : how marketers can leverage AI
Campbell, Colin L.
;
Sands, Sean
;
Ferraro, Carla
;
Tsao, …
- In:
Business horizons
63
(
2020
)
2
,
pp. 227-243
Persistent link: https://www.econbiz.de/10012172056
Saved in:
8
In bot we trust : a new methodology of chatbot performance measures
Przegalińska, Aleksandra K.
;
Ciechanowski, Leon
; …
- In:
Business horizons
62
(
2019
)
6
,
pp. 785-797
Persistent link: https://www.econbiz.de/10012129196
Saved in:
9
Flatlined : combatting the death of retail stores
Berman, Barry
- In:
Business horizons
62
(
2019
)
1
,
pp. 75-82
Persistent link: https://www.econbiz.de/10011995667
Saved in:
10
Strategies for creating value through individual and collective customer experiences
Heinonen, Kristina
;
Campbell, Colin L.
;
Ferguson, Sarah Lord
- In:
Business horizons
62
(
2019
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011995670
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->