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~isPartOf:"Business process management journal"
~isPartOf:"Global journal of business management : GJBM"
~subject:"Customer satisfaction"
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Search: subject:"Qualitätssicherung"
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Customer satisfaction
Quality management
64
Qualitätsmanagement
64
Business process management
27
Prozessmanagement
27
Organisatorischer Wandel
18
Organizational change
18
Dienstleistungsqualität
10
Service quality
10
Lean Management
9
Lean Production
9
Lean management
9
Lean production
9
Industrie
8
Manufacturing industries
8
Gesundheitsversorgung
7
Health care
7
Erfolgsfaktor
6
Hospital
6
Krankenhaus
6
Kundenzufriedenheit
6
Process improvement
6
Success factor
6
Firm performance
5
Performance measurement
5
Performance-Messung
5
Unternehmenserfolg
5
Employee suggestion system
4
Gesundheitswesen
4
Health care system
4
Lean
4
Lieferkette
4
Software
4
Standardisierung
4
Standardization
4
Supply chain
4
Vorschlagswesen
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Change management
3
Continuous improvement
3
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6
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Alotaibi, Youseef
1
Awasthi, Anjali
1
Bhaskar, Hari Lal
1
Borchardt, Miriam
1
Camgöz-Akdağ, Hatice
1
Carrera-Loba, Rodrigo
1
Carrera-Lobato, Paulina
1
Ergin, K. Nazlı
1
Imer, H. Pınar
1
Karout, Racha
1
Librelato, Tatiane Pereira
1
Liu, Fei
1
Lobato-Calleros, Maria Odette
1
Menezes, Liziane Silva
1
Pereira, Giancarlo Medeiros
1
Rodriguez, Karla Fabila
1
Sellitto, Miguel Afonso
1
Singh, R. P.
1
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Business process management journal
Global journal of business management : GJBM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Berichte zum Generic-Management
3
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ECONIS (ZBW)
6
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1
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
2
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
3
Development and testing of an assessment model for social enterprises : the case of Capeltic in Mexico
Lobato-Calleros, Maria Odette
;
Rodriguez, Karla Fabila
; …
- In:
Business process management journal
22
(
2016
)
5
,
pp. 1009-1020
Persistent link: https://www.econbiz.de/10011609864
Saved in:
4
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
5
Business process reengineering : a recent review
Bhaskar, Hari Lal
;
Singh, R. P.
- In:
Global journal of business management : GJBM
8
(
2014
)
2
,
pp. 24-51
Persistent link: https://www.econbiz.de/10010533378
Saved in:
6
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
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