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~isPartOf:"Dienstleistungsmarketing : Konzeptionen und Anwendungen"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Dienstleistung
21
Services
21
Dienstleistungssektor
11
Innovation
11
Service industry
11
B-to-B-Marketing
10
Business-to-business marketing
10
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Innovationsmanagement
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Lieferantenmanagement
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Supplier relationship management
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7
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Service
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Dienstleistungsqualität
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Liljander, Veronica
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Brandão, Amélia
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Carbonell, Pilar
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Fernandes, Teresa
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Garets, Veronique des
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Gomes, Mariana
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Riviere, Arnaud
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
The journal of business & industrial marketing
The journal of services marketing
23
The service industries journal
16
Journal of service research : JSR
15
Journal of service management
14
Journal of business research : JBR
12
Journal of retailing and consumer services
12
Services marketing quarterly
12
International journal of hospitality management
11
SpringerLink / Bücher
11
Journal of service research
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
European journal of marketing : EJM
5
International journal of services and operations management
5
Gabler Edition Wissenschaft
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Psychology & marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Basler Schriften zum Marketing
3
Berichte aus Energie- und Umweltforschung
3
Dynamik mit Verantwortung
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business innovation and research : IJBIR
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of marketing theory and practice
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Nachhaltig wirtschaften konkret
3
Service business
3
Acta oeconomica : periodical of the Hungarian Academy of Sciences
2
Australasian marketing journal
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
European journal of marketing
2
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Gabler Research
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ECONIS (ZBW)
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1
Determinants of brand relevance in a B2B service purchasing context
Gomes, Mariana
;
Fernandes, Teresa
;
Brandão, Amélia
- In:
The journal of business & industrial marketing
31
(
2016
)
2
,
pp. 193-204
Persistent link: https://www.econbiz.de/10011486494
Saved in:
2
Perceived value of service innovation : a conceptual framework
Coutelle-Brillet, Patricia
;
Riviere, Arnaud
;
Garets, …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 164-172
Persistent link: https://www.econbiz.de/10010248160
Saved in:
3
Antecedents and consequences of using information from customers involved in new service development
Carbonell, Pilar
;
Rodriguez-Escudero, Ana-Isabel
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 112-122
Persistent link: https://www.econbiz.de/10010248165
Saved in:
4
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
Saved in:
5
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
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