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~isPartOf:"ERIM report series research in management"
~isPartOf:"International journal of production economics"
~isPartOf:"Journal of service research"
~isPartOf:"The management of productivity and technology in manufacturing"
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Search: subject_exact:"Autonomer Roboter"
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Robot
27
Roboter
27
Artificial intelligence
7
Consumer behaviour
7
Dienstleistungsqualität
7
Konsumentenverhalten
7
Künstliche Intelligenz
7
Service quality
7
Assembly-line production
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4
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artificial intelligence
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service robots
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Warteschlangentheorie
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anthropomorphism
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service robot
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Koster, René de
4
Roy, Debjit
3
Azadeh, Kaveh
2
McLeay, Fraser
2
Miller, Steven M.
2
Akturk, M. Selim
1
Amorim, Pedro
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Baker, Tom
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Batur, G. Didem
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Belanche, Daniel
1
Ben-Gal, Irad
1
Bolton, Lisa E.
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Böhm, Robert
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Casaló, Luis V.
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Chabrol, Michelle
1
Che, Ada
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Choi, Sungwoo
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De Saille, Stevienna
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Dellaert, Benedict G. C.
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Deng, Xun
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Dimény, Imre
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Ferreira, Cristiane
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Flavián Blanco, Carlos
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Han, Bing
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Huang, Ming-Hui
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Inada, Shuhei
1
Jiang, Li
1
Jörling, Moritz
1
Kahan, Tomer
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Karasan, Oya Ekin
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ERIM report series research in management
International journal of production economics
Journal of service research
The management of productivity and technology in manufacturing
International journal of production research
69
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
27
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
Journal of business research : JBR
18
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
13
Journal of service management
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
Tourism management perspectives : TMP
9
Economics letters
8
Journal of hospitality marketing & management
8
RIETI discussion paper
8
Service business
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
6
The service industries journal
6
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ECONIS (ZBW)
27
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1
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
I, robot, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
3
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
4
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
5
Collaborative order picking with multiple pickers and robots : integrated approach for order batching, sequencing and picker-robot routing
Srinivas, Sharan
;
Yu, Shitao
- In:
International journal of production economics
254
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013461606
Saved in:
6
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
7
Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo
;
Jiang, Li
;
Duhachek, Adam
;
Lee, Hyejin
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Saved in:
8
An analysis of task assignment and cycle times when robots are added to human-operated assembly lines, using mathematical programming models
Koltai, Tamás
;
Dimény, Imre
;
Gallina, Viola
;
Gaal, …
- In:
International journal of production economics
242
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012695902
Saved in:
9
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
10
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li
;
Kumar, V.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
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