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~isPartOf:"Economics Papers from University Paris Dauphine"
~isPartOf:"Journal of electronic commerce research : JECR"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Service quality"
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Service quality
Consumer behaviour
651
Konsumentenverhalten
651
Online retailing
459
Online-Handel
459
Social Web
284
Social web
284
E-commerce
274
Electronic Commerce
270
Internet marketing
235
Online-Marketing
231
Relationship marketing
198
Beziehungsmarketing
197
Einzelhandel
162
Retail trade
162
Customer satisfaction
141
Kundenzufriedenheit
141
Viral marketing
106
Virales Marketing
106
Internet
96
Brand management
81
Markenführung
81
Dienstleistungsqualität
80
Confidence
77
Vertrauen
77
Website
76
Brand image
71
Markenimage
71
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67
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65
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65
Innovation adoption
52
Innovationsakzeptanz
52
Advertising effects
44
Emotion
44
Werbewirkung
44
Customer integration
37
Kundenintegration
37
Mobile communications
34
Mobilkommunikation
34
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Quach, Sara
3
Jebarajakirthy, Charles
2
Ladhari, Riadh
2
Mitronen, Lasse
2
Thaichon, Paramaporn
2
Adil, Mohd
1
Ahrholdt, Dennis C.
1
Al Halbusi, Hussam
1
Al Khateeb, Amr
1
Alizadeh, Hamid
1
Aljaberi, Musheer A.
1
Alnawas, Ibrahim
1
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Antwi, Collins Opoku
1
Antwi, Samuel
1
Arndt, Aaron D.
1
Ayodeji, Ogunmola Gabriel
1
Bai, Yanzhuang
1
Bala, Pradip Kumar
1
Balasubramanian, Nataraj
1
Barari, Mojtaba
1
Bataoui, Soffien
1
Berbel-Pineda, Juan M.
1
Berresheim, Patrick
1
Birch, Nancy J.
1
Boch, Emmanuelle
1
Bokhari, Rahat H.
1
Bornemann, Daniel
1
Botelho, Miguel
1
Bozkurt, Sıddık
1
Bressolles, Grégory
1
Brusch, Ines
1
Cambra-Fierro, Jesús
1
Carlson, Jamie
1
Cavallero, Luisa
1
Chakraborty, Shibashish
1
Chan, Hing Kai
1
Chau, Ka Yin
1
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Economics Papers from University Paris Dauphine
Journal of electronic commerce research : JECR
Journal of retailing and consumer services
International journal of business information systems : IJBIS
31
International journal of hospitality management
30
The service industries journal
30
Journal of business research : JBR
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of payments strategy & systems
24
Journal of internet commerce
21
International journal of quality & reliability management
20
Cogent business & management
19
Services marketing quarterly
19
The journal of services marketing
18
International journal of contemporary hospitality management
16
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of services and operations management
15
Journal of travel and tourism marketing
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
International journal of services, economics and management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Journal of hospitality marketing & management
14
Electronic commerce research and applications
13
International journal of electronic customer relationship management : IJECRM
13
The TQM journal : the international review of organizational improvement
13
The international journal of bank marketing : IJBM
13
International journal of quality and service sciences
12
Journal of service research : JSR
12
Tourism management : research, policies, practice
12
Information systems and e-business management : ISeB
11
International journal of production economics
11
Electronic commerce research
10
Managing service quality : MSQ ; an international journal
10
Asia Pacific journal of marketing and logistics
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of bank marketing
9
International journal of business excellence : IJBEX
9
International journal of electronic business
9
International journal of networking and virtual organisations : IJNVO
9
International journal of services technology and management
9
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ECONIS (ZBW)
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1
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
2
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
3
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
4
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
5
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou
;
Yan, Lixiao
;
Chen, Zhipeng
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
Saved in:
6
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
7
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
8
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
9
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
10
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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