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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service theory and practice"
~subject:"Beschwerdemanagement"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Verkaufspersonal
Beziehungsmarketing
188
Relationship marketing
188
Consumer behaviour
87
Konsumentenverhalten
87
Einzelhandel
48
Retail trade
48
Customer satisfaction
41
Kundenzufriedenheit
41
Dienstleistungsqualität
32
Service quality
32
Customer service
17
Kundenservice
17
Distribution channel
15
Vertriebsweg
15
Customer experience
14
Marketing management
13
Marketingmanagement
13
Online retailing
13
Online-Handel
13
E-commerce
12
Electronic Commerce
12
Brand management
11
Complaint management
11
Kundenbindungsprogramm
11
Loyalty program
11
Markenführung
11
Salespeople
9
Customer data
8
Customer integration
8
Kundendaten
8
Kundenintegration
8
Social Web
8
Social web
8
Business process management
7
Emotion
7
Ladengestaltung
7
Prozessmanagement
7
Store design
7
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of service theory and practice
Journal of business research : JBR
59
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of retailing and consumer services
43
The journal of personal selling & sales management : JPSSM
40
International journal of hospitality management
29
Journal of the Academy of Marketing Science
28
The journal of business & industrial marketing
25
The journal of services marketing
23
The service industries journal
22
Journal of marketing
18
Journal of personal selling & sales management
18
Journal of service research : JSR
18
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
12
Journal of service research
12
Service business
12
European journal of marketing : EJM
10
Marketing intelligence & planning
10
SpringerLink / Bücher
10
Business horizons
9
Psychology & marketing
9
Services marketing quarterly
9
Journal of strategic marketing
8
Marketing letters : a journal of research in marketing
8
International journal of retail & distribution management
7
Journal of business ethics : JOBE
7
Journal of business-to-business marketing
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Tourism management : research, policies, practice
7
Asia Pacific journal of marketing and logistics
6
Gabler Edition Wissenschaft
6
International journal of production economics
6
International journal of services and operations management
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Cogent business & management
5
European journal of marketing
5
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ECONIS (ZBW)
20
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1
Where service recovery meets its paradox : implications for avoiding overcompensation
Edström, Andreas
;
Nylander, Beatrice
;
Molin, Jonas
; …
- In:
Journal of service theory and practice
32
(
2022
)
7
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013485922
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
Whose customer orientation? : exploring the relationships between leaders, team customer orientation climate and customer satisfaction
Zhao, Xin
;
Fu, Na
;
Liang, Xiaoning
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 629-646
Persistent link: https://www.econbiz.de/10014339767
Saved in:
6
Framing your concerns right: an analysis of air passengers' complaints during two time periods
Sharma, Divya
;
Vimalkumar, M.
;
Gouda, Sirish Kumar
; …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 721-747
Persistent link: https://www.econbiz.de/10014447494
Saved in:
7
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Saved in:
8
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
9
Customer intention to participate in service recovery : what is it and what are the drivers?
Singh, Gurbir
;
Mishra, Abhishek
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 873-900
Persistent link: https://www.econbiz.de/10014448148
Saved in:
10
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
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