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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~isPartOf:"Service business"
~subject:"Beschwerdemanagement"
~subject:"Brand image"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Brand image
Beziehungsmarketing
242
Relationship marketing
242
Consumer behaviour
109
Konsumentenverhalten
109
Customer satisfaction
67
Kundenzufriedenheit
67
Dienstleistungsqualität
59
Service quality
59
Einzelhandel
53
Retail trade
53
Online retailing
18
Online-Handel
18
Complaint management
17
Distribution channel
17
E-commerce
17
Electronic Commerce
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Vertriebsweg
17
Lieferantenmanagement
16
Marketing management
16
Marketingmanagement
16
Supplier relationship management
16
Brand management
15
Customer integration
15
Customer service
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Kundenintegration
15
Kundenservice
15
Markenführung
15
Emotion
13
Satisfaction
13
Social Web
13
Social web
13
Confidence
12
Vertrauen
12
Customer value
11
Kundenbindungsprogramm
11
Kundenwert
11
Loyalty program
11
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Calantone, Roger J.
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Cambra-Fierro, Jesus
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Sesé, F. Javier
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Costers, Annelies
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Davoud Nikbin
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Devezer, Berna
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Service business
Journal of business research : JBR
133
Journal of retailing and consumer services
91
The journal of product & brand management
78
The journal of brand management : an international journal
65
International journal of hospitality management
58
Asia Pacific journal of marketing and logistics
31
Cogent business & management
30
Journal of hospitality marketing & management
29
Journal of travel and tourism marketing
29
Psychology & marketing
29
The journal of services marketing
27
International journal of contemporary hospitality management
26
European journal of marketing : EJM
22
Industrial marketing management : the international journal for industrial and high-tech firms
22
Marketing intelligence & planning
22
Tourism management : research, policies, practice
21
Journal of strategic marketing
20
The service industries journal
20
Journal of marketing management : MM
19
International journal of internet marketing and advertising : IJIMA
18
Journal of the Academy of Marketing Science
17
SpringerLink / Bücher
17
Services marketing quarterly
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
14
Journal of promotion management : innovations in planning and applied research
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Marketing letters : a journal of research in marketing
14
Journal of marketing
13
Journal of service research : JSR
13
European journal of marketing
12
Journal of marketing communications
12
Journal of service management
12
Business horizons
11
Journal of business ethics : JOBE
11
Journal of internet commerce
11
Journal of marketing management : JMM ; journal of the Academy of Marketing
11
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ECONIS (ZBW)
28
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1
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
2
COVID-19 preventive measures and restaurant customers’ intention to dine out : the role of brand trust and perceived risk
Wei, Chunhao
;
Chen, Han
;
Lee, Yee Ming
- In:
Service business
16
(
2022
)
3
,
pp. 581-600
Persistent link: https://www.econbiz.de/10013459464
Saved in:
3
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
4
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
5
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
6
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
7
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
Saved in:
8
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
9
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
10
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
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