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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~isPartOf:"SpringerLink / Bücher"
~subject:"Beziehungsmarketing"
~subject:"Datenschutz"
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Search: subject_exact:"Kundenbeziehungen"
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Beziehungsmarketing
Datenschutz
Relationship marketing
418
Consumer behaviour
107
Konsumentenverhalten
107
Deutschland
96
Germany
96
Kundenmanagement
85
Einzelhandel
53
Retail trade
52
Theorie
47
Theory
47
Kundenbindung
43
Kundenzufriedenheit
41
Customer satisfaction
40
Kundenorientierung
37
Brand management
36
Markenführung
36
Marketing management
33
Marketingmanagement
33
Beziehungsmanagement
29
Dienstleistungsqualität
26
Service quality
26
Electronic Commerce
23
Kundenwert
23
Unternehmen
23
Lieferantenmanagement
22
Supplier relationship management
22
E-commerce
20
Kundenintegration
20
Customer integration
19
Customer service
19
Erfolgsfaktor
19
Kundenservice
19
Online retailing
19
Online-Handel
19
Customer value
18
Distribution channel
18
Marketing
18
Vertriebsweg
18
Success factor
17
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Undetermined
307
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258
Article
160
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103
Aufsatz in Zeitschrift
103
Aufsatz im Buch
59
Book section
59
Hochschulschrift
48
Aufsatzsammlung
27
Collection of articles of several authors
4
Sammelwerk
4
Lehrbuch
3
Bibliografie
1
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1
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German
259
English
159
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Helmke, Stefan
18
Uebel, Matthias
18
Dangelmaier, Wilhelm
8
Grewal, Dhruv
8
Papenhoff, Heike
6
Kumar, V.
5
Noble, Stephanie M.
5
Evanschitzky, Heiner
4
Hippner, Hajo
4
Neslin, Scott A.
4
Swoboda, Bernhard
4
Verhoef, Peter C.
4
Wilde, Klaus D.
4
Birker, Benjamin
3
Blut, Markus
3
Bollers, Andrea
3
Busch, Axel
3
Cronin, J. J.
3
Fink, Klaus-J.
3
Foscht, Thomas
3
Frischkorn, Rainer
3
Langemann, Timo
3
Lemon, Katherine N.
3
Nordfält, Jens
3
Pauwels, Koen
3
Pepels, Werner
3
Reinartz, Werner J.
3
Rese, Mario
3
Roggeveen, Anne L.
3
Schramm-Klein, Hanna
3
Sexauer, Hagen J.
3
Stoffels, Mario
3
Wellner, Marc
3
Wilke, Annika
3
Wunsch, Tobias
3
Belz, Christian
2
Biswas, Dipayan
2
Brinker, Dörte
2
Brock, Christian
2
Bruhn, Manfred
2
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
SpringerLink / Bücher
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
418
Showing
1
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10
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418
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1
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
5
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
6
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
7
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
8
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
9
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
10
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
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